Healthcare Customer Service Specialist

Job Description

Job Description

Job Responsibilities :

• Maintains responsible for ensuring prompt return of the company’s medical devices which are rented by patients
• Collaborate with creators of reports to develop tools to identify patients who may need assistance with product returns
• Use a Customer Relations Management (CRM - Salesforce) System to access patient information and to document interactions with patients, their families, field sales personnel, and health care providers
• Communicate with patients using empathy and compassion on email and phone
• Use great judgment to escalate customer calls outside of scope
• Facilitate returns using various methods including FedEx online and collaborating with team members
• Comply with the Health Insurance Portability Accountability Act’s (HIPAA) Privacy Rule and all other applicable statutes, rules and regulations intended to protect the privacy of patients

Job Details :

Candidate Requirements :

INDHP

Salary : $21 - $24