What are the responsibilities and job description for the Desktop Support/IT Technician - Level 2 - 3rd shift- Hyde Park position at Pace Systems, Inc.?
Job Description
Pace Systems, Inc. is a Comprehensive IT, Security, Electrical, Audio Visual, and Software Solutions located in Naperville, IL. We are seeking a proactive and detail-oriented Level 2 Desktop Support / IT Technician to join our IT team on the 3rd shift for a client located in Chicago, IL. The ideal candidate will provide advanced technical support for desktop systems, hardware, and software, ensuring minimal downtime and optimal system performance during overnight operations. This role requires a strong troubleshooting mindset, excellent communication skills, and the ability to work independently during off-hours.
Responsibilities:
*all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran*
If you need a reasonable accommodation for any part of the employment process, please contact us and let us know the nature of your request and your contact information.
Company Description
Pace Systems provides comprehensive IT, Security, Audio Visual, and Software Solutions to medium and enterprise-level organizations, including those in healthcare, higher education, and commercial real estate. Our company has been providing technology solutions since 1983 and we pride ourselves on implementing true end-to-end solutions all under one roof - from design and implementation to on-going service and support.
Pace Systems provides comprehensive IT, Security, Audio Visual, and Software Solutions to medium and enterprise-level organizations, including those in healthcare, higher education, and commercial real estate. Our company has been providing technology solutions since 1983 and we pride ourselves on implementing true end-to-end solutions all under one roof - from design and implementation to on-going service and support.
Pace Systems, Inc. is a Comprehensive IT, Security, Electrical, Audio Visual, and Software Solutions located in Naperville, IL. We are seeking a proactive and detail-oriented Level 2 Desktop Support / IT Technician to join our IT team on the 3rd shift for a client located in Chicago, IL. The ideal candidate will provide advanced technical support for desktop systems, hardware, and software, ensuring minimal downtime and optimal system performance during overnight operations. This role requires a strong troubleshooting mindset, excellent communication skills, and the ability to work independently during off-hours.
Responsibilities:
- Provide second-level (Tier 2) technical support for desktops, laptops, mobile devices, printers, and other end-user hardware.
- Respond to and resolve IT tickets during the 3rd shift via phone, email, and remote support tools.
- Ensure timely follow-up and resolution of incidents, maintaining detailed documentation in the ticketing system.
- Assist in system maintenance, patching, and updates during overnight hours with minimal disruption to operations.
- Monitor system alerts and logs, escalating critical issues to senior IT staff as needed.
- Maintain compliance with company IT policies, security protocols, and software licensing agreements.
- Contribute to knowledge base documentation by creating and updating troubleshooting articles and technical guides.
- Associate degree in Information Technology, Computer Science, or related field (Bachelor’s preferred).
- Minimum of 2 years of hands-on experience in a desktop support or IT help desk environment.
- Proficiency with:
- Windows OS (Windows 10/11)
- Microsoft Office 365
- Active Directory & user account management
- Remote access tools and VPN technologies
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP).
- Familiarity with ITSM/ticketing platforms such as ServiceNow, Jira, or similar.
- Strong problem-solving, communication, and interpersonal skills.
- Ability to work independently on the 3rd shift with minimal supervision.
- Relevant certifications (CompTIA A , Network , Microsoft) are a plus.
- Install, configure, and troubleshoot hardware and software across multiple platforms.
- Support and maintain company IT assets, ensuring proper tracking and documentation.
- Perform user account administration, password resets, and permissions management.
- Set up and support user access to remote systems, VPNs, and network resources.
- Provide technical assistance for overnight maintenance windows and updates.
- Maintain a clean and organized IT work area, including inventory and hardware storage.
- Participate in on-call rotations and assist with IT projects or rollouts when needed.
- APPLICANTS MUST BE ABLE TO WEAR A CDC APPROVED MASK AT ALL TIMES IN CLINIC-LIKE ENVIRONMENT WHEN REQUIRED
*all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran*
If you need a reasonable accommodation for any part of the employment process, please contact us and let us know the nature of your request and your contact information.
Company Description
Pace Systems provides comprehensive IT, Security, Audio Visual, and Software Solutions to medium and enterprise-level organizations, including those in healthcare, higher education, and commercial real estate. Our company has been providing technology solutions since 1983 and we pride ourselves on implementing true end-to-end solutions all under one roof - from design and implementation to on-going service and support.
Pace Systems provides comprehensive IT, Security, Audio Visual, and Software Solutions to medium and enterprise-level organizations, including those in healthcare, higher education, and commercial real estate. Our company has been providing technology solutions since 1983 and we pride ourselves on implementing true end-to-end solutions all under one roof - from design and implementation to on-going service and support.
