What are the responsibilities and job description for the Service Manager position at Pace Transportation Services?
About Pace:
Pace Transportation Services is a division of Hinton Transportation Investments, Inc. (HTI) and is a full line Semi Trailer Dealer that focuses on Sales, Service, Parts, Leasing and Graphics for the heavy-duty vehicle aftermarket. Pace is actively seeking hard-working and growth-oriented individuals that are excited to advance their careers. HTI is a family-owned business with values centered around humility, consistency, and passion. With continuous growth and expansion nationwide, the company is eager to add new, talented individuals to the team!
Job Overview:
The Service Manager is responsible for overseeing the daily operations of the trailer repair service department, ensuring high-quality repair and maintenance services, and delivering exceptional customer satisfaction. This role involves managing a team of technicians, coordinating service schedules, handling customer inquiries, and maintaining operational efficiency.
Responsibilities and Duties:
- Supervise, mentor, and evaluate service technicians and support staff.
- Schedule and assign tasks to ensure efficient workflow and timely completion of repairs.
- Conduct regular training and development sessions to enhance team skills and knowledge.
- Serve as the primary point of contact for customers regarding service inquiries, repair status, and concerns.
- Address and resolve customer complaints and issues promptly and professionally.
- Develop and maintain strong customer relationships to foster repeat business and referrals.
- Oversee daily operations of the Trailer and Deisel repair divisions, including workflow management, parts inventory, and equipment maintenance.
- Ensure adherence to safety standards, company policies, and industry regulations.
- Monitor and control service department budgets, including labor costs and inventory expenses.
- Implement and maintain quality control processes to ensure repairs meet company standards and customer expectations.
- Conduct regular inspections of completed work to verify quality and accuracy.
- Develop and enforce best practices for repair procedures and service delivery.
- Prepare and manage service reports, including work orders, service logs, and performance metrics.
- Analyze service data to identify trends, areas for improvement, and opportunities for efficiency.
- Coordinate with other departments, such as sales and parts, to support overall business operations.
- Stay current with industry trends, technological advancements, and best practices in trailer repair and maintenance.
- Provide technical support and guidance to technicians as needed.
- Troubleshoot and resolve complex repair issues and ensure proper diagnostic procedures are followed.
Skills and Qualifications:
- Education: High school diploma or equivalent; relevant technical certifications or associate degree in automotive or mechanical engineering preferred.
- Experience: Minimum of 5 years of experience in trailer repair or a related field, with at least 5 years in a supervisory or managerial role.
- Strong leadership and team management abilities.
- Excellent customer service and communication skills.
- Proficiency in diagnostic tools and repair techniques for trailers.
- Solid understanding of safety standards and industry regulations.
- Strong organizational and problem-solving skills.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
Physical Requirements (Office Environment):
- Must be able to lift/carry 5 lbs frequently.
- Must be able to lift/carry 25 lbs occasionally.
- Must be able to lift/carry 50 lbs infrequently.
- Prolonged periods of sitting at a desk and working on a computer.
Benefits:
- Affordable Medical, Dental, and Vision Insurance
- 401(k) Company Match!
- Life Insurance/Accidental Death/Long Term Disability Company Paid
- Supplemental Life Insurance
- PTO after 30 days
- Paid Holidays after 30 days
- Parental Leave after 6 Months of Hire
- Employee Assistance Program (EAP)
***Employees are eligible for benefits the 1st of the month following 60 days***
Why work for HTI?
Pace Transportation Services is a division of Hinton Transportation Investments, Inc. (HTI). HTI is an industry leader in the heavy-duty truck and trailer parts sales. The organization has over 30 locations nationwide and globally. HTI prides itself on internal upward mobility – leading to more opportunities for YOU!
Hinton Transportation Investments is an Equal Opportunity Employer.
