What are the responsibilities and job description for the Senior Account Executive position at Pace?
SUMMARY :
Responsible for promoting and selling Pace Analytical services within an assigned territory, leveraging relationships and ensuring customer retention.
ESSENTIAL FUNCTIONS :
- Increases Market Share through new business growth and increases Wallet Share of existing customers in assigned territory.
- Visits customer establishments to evaluate needs or to promote services as needed.
- Maintains customer records using automated systems.
- Negotiates prices or terms of sales or service agreements; quotes prices, credit terms or other bid specifications.
- Contacts new or existing customer to discuss how specific products / services can meet their needs
- Maintains an in-depth knowledge of complete line of services.
- Provides very complex to specialized analysis, interpretation and counsel to customers, staff, management, and functional leaders regarding sales policies, programs and practices.
- Provides guidance and participates in training on sales tactics to new Account Executives.
- Provides guidance and develops recommendations on product / service features based and analyses of customers' needs and on technical knowledge of capabilities and limitations to meet customer requirements.
- Assists with receiving customer feedback and coordinating resources and responses as required.
- Analyzes and reviews operations, results, feedback and related sales information on an ongoing to as needed basis to determine trends, draw conclusions, interpret findings, and presents results, proposals and recommendations to customers or management.
- Ensures the accuracy of very complex to specialized sales and operational databases, reports, and related details through audits, queries, and operational reviews; works with teams to resolve discrepancies.
- Assists with developing sales or cross-functional project or program objectives, which includes proposed budgets, timelines, materials, personnel, and other project requirements, receives direction and presents information to management; may develop and manage areas that are moderate in scope or impact.
- Interprets and applies department policies and procedures and assists with applicable laws, rules, and regulations.
- Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
- Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.
QUALIFICATIONS :
Education and Experience :
Bachelor's degree in business administration, chemistry, operations, or a closely related field; AND five (5) years of customer support experience, including experience with complex to specialized programs or operations; OR an equivalent combination of education, training and experience.
Required Certificates, Licenses, and Registrations :
Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.
Required Knowledge and Skills
Required Knowledge :
Required Skills :
Benefits
80 hrs of paid vacation per year, 7 paid holidays per year, 2 floating holidays per year (prorated based on start date), 40 hrs paid sick time per year, paid bereavement leave (days based on relation to the employee), 8 hrs paid volunteer time per year, medical, dental, vision, voluntary short-term disability, long-term disability, life insurance, voluntary supplemental life insurance, traditional 401k and ROTH 401k with a company match, HSA, FSA, employee referral bonus, employee assistance program, tuition reimbursement program, employee recognition program, voluntary ID theft coverage, voluntary legal coverage, voluntary accident insurance, voluntary hospital indemnity insurance, and voluntary critical illness insurance.
Equal Opportunity Employer
Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Work Schedule
Monday-Friday 8 : 00-5 : 00
