What are the responsibilities and job description for the IT Service Delivery Technician II position at Pacer Group?
Job Description
Job Description
Title- IT Service Delivery Technician II
Location- Plymouth, Minnesota 55447
Duration- 6 months
Shift : 8 am - 5pm local with potential for overtime and weekend work occasionally.
Pay rate : $28.00.00-33.00 / hr
Description :
Fully onsite position
Will be responsible for 5 locations in the Minneapolis area, max distance is about 30 min between a couple of the offices.
Longest distance is roughly 30 minutes per Google
Candidate will need to have their own transportation
However, if equipment issues arise, may need to go onto the warehouse floor (no PPE required).
Position will convert to full-time
Interviews will be conducted virtually
Must have good technical experience (3 - 5 years experience required)
Candidate will need to have their own transportation
Role Overview : Provide second-level technical support for internal and remote users, assisting with computer applications, hardware, and network systems. Tasks include deploying hardware / software, troubleshooting, responding to inquiries, and collaborating with IT teams to resolve issues. The role focuses on in-person and remote relationship-building and understanding site operations to improve IT service delivery.
Key Responsibilities :
Help Desk Support : Monitor and respond to tickets, ensuring timely response and resolution of incidents and requests.
Issue Documentation : Document solutions in the ticketing system for accurate records and knowledge sharing.
Hardware Deployment : Set up and / or deploy devices like computers, printers, and mobile devices using Microsoft Endpoint Manager.
Connectivity Maintenance : Ensure proper operation of all equipment (workstations, phones, printers, etc.).
User Account Management : Assist with account setup and permissions via Active Directory and Azure AD.
Troubleshooting : Resolve basic hardware / software issues and troubleshoot, identify, and escalate complex problems.
Performance Monitoring : Track device performance and report recurring issues.
Collaborative Support : Work with IT teams and business partners to facilitate software and hardware improvements, upgrades, reconfigurations, and / or purchases.
End-User Assistance : Provide on-site and remote IT support for users and visiting employees / contractors within the assigned region.
Security Support : Assist with basic security issues and ensure compliance.
Knowledge Sharing : Share IT knowledge with the support team.
Project Participation : Assist with system implementation and upgrades.
Asset Management : Participate in network asset management.
Team Support : Assist development teams during project lifecycles.
Additional Duties : Complete other tasks as assigned.
Qualifications :
At least 2 years of demonstrated Service Desk 2 experience with expertise in Windows, Microsoft 365, laptops, printers, and providing in-person support.
Certifications : ITIL knowledge preferred. A , Network , Microsoft, or similar certifications a plus.
Technical Skills : Basic knowledge of systems like Windows 10 / 11, Microsoft 365, Cisco VoIP, mobile devices, and ServiceNow.
Troubleshooting : Experience with hardware / software troubleshooting.
Data Privacy : Knowledge of data privacy laws.
Collaboration : Ability to work alone, and with remote teams, in a team-oriented and supported environment.
Communication : Clear written and verbal communication.
Planning & Prioritizing : Ability to manage tasks based on business impact.
Plus if someone has manufacturing setting experience
Salary : $33
