What are the responsibilities and job description for the Property Management - Concierge position at Pacer Group?
Job Description : Convert to Perm : Not at this time but potential in the future.
Client Details : This is a high touch client. Client is a financial firm. This person will need to solve the problems for the client not have the client solve the problem. Need someone who is self motivated organized good with people strong customer service. EX : Client asks for trash to be picked up in cubical this person would ask where is the cubical and solve the problem.
Shift : Monday Friday standard 8a5p. May be open to shift to a 7am or 7 : 30am start.
Duration : minimum of 6 months with potential for extension
Interview Process : One 30 min phone interview followed by one in person interview
About the Role :
As a CBRE Concierge you will assist guests customers and tenants with business and personal needs. This includes making reservations scheduling transportation services and providing recommendations on local attractions. This job is part of the Workplace Experience function. They are responsible for providing worldclass customer service to the clients and visitors of a designated building.
What You ll Do :
Be the first point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor.
Record and log service requests and track the statuses. Provide administrative aid to management as needed.
Arrange and confirm recreational dining and business activities on behalf of the requestor. Respond to requests in a timely manner.
Deliver worldclass customer service to all individuals in the facility. Encourage guests and tenants to refer personal and business associates to the location.
Build and maintain a database of local business recommendations. This includes preferred transportation sources dining entertainment etc.
Follow propertyspecific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
Acknowledge inquiries or complaints from clients coworkers and supervisors. Provide solutions in a professional customer servicedriven manner.
Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
May establish new techniques to ensure the team is able to meet its objectives.
Has a direct impact on the team objectives as well as the objectives of related teams.
Ensure personal and team outcomes have a positive impact on customer objectives.
Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.
What You ll Need :
High School Diploma or GED with 5 years of jobrelated experience. Prior shift manager or supervisory experience preferred.
indepth understanding of a range of processes procedures systems and concepts within own job function and basic knowledge of related job functions required.
Requires the ability to explain complex concepts or sensitive information.
Expert knowledge of Microsoft Office products. Examples include Word Excel Outlook etc.
Excellent organizational skills with a masterlevel inquisitive mindset.
Additional Sills :
