Consumer Experience Representative

DO YOU WANT TO CLIMB THE MOUNTAIN?

In any industry, you will find professionals who are content with camping at a certain level of development. You’ll also find a rare breed that are never content and look to continually learn and grow. At the Pacers, we pride ourselves on seeking out “climbers” to be a part of our team.

Specifically, we’re looking for future legends that are looking to get drafted and start their professional career. We are hiring in our ticket sales and service department very soon, and if you want to be the best and be a part of something special that is on the rise, the Pacers are the team for you.

TRAIN LIKE A CHAMPION

Whether your name is Tyrese Haliburton or you work in our Ticket Sales Department, the Pacers believe in constant improvement. We believe in training, training and more training – we ARE talking about practice! Our management team will be working with you every step of the way to ensure you become a champion.

You’ll be mentored by a management team that has a combined 30 years of sports sales and management experience. Joe English (AVP, Pacers Customer Loyalty & Fever Ticket Sales) will be conducting your training and teaching you everything you need to know to perform at a high level; additionally, you’ll have support from an accomplished senior management team including one Sports Business Journal Forty Under 40 Award Winner (Todd Taylor - President of Business Operations) and another architect of the longest sellout streak in professional sports history (Barry Gibson – Executive Vice President of Ticket Sales, Experience, and Strategy).

THE GAMEPLAN

This is a phenomenal launching point to begin your career in sports ticket sales and customer loyalty. You will be overseeing and managing the relationship and experience with current mini (10 game) season ticket holders. You will focus on customer loyalty, experience, retention and incremental business through management of mini season ticket holder relationships. You'll be responsible for renewal, upselling, cross-selling and referral generation, as well as utilizing excellent interpersonal communication and relationship building skills to maximize effectiveness with internal and external customers and prospects. As a Consumer Experience Representative, you will create lasting memories and experiences for Pacers season ticket holders and Gainbridge Fieldhouse guests by demonstrating an elevated level of service and experience at all times.

This is a one-year entry-level position with an anticipated start date in June 2025 (exact date to be determined).

ESSENTIAL DUTIES

• Renew, service and maintain current mini (10 game) season accounts. You will be given a book of accounts (300 ) to manage, renew, maintain and service.
• Participate in ongoing touch point plan with mini season accounts.
• Leverage current account base to secure referrals to sell additional ticket packages, group outings, and suites.
• Assist with execution of exclusive Pacers Season Ticket Holder events, benefits and perks.
• Assist with incoming calls on Pacers Season Ticket Holder Hotline.
• Ability to work a varied schedule that includes flexible scheduling to allow coverage of games and events which will require some evening, weekend and holiday work.
• Other duties as assigned.

ROLE PLAYERS NEED NOT APPLY. WE’RE LOOKING FOR HALL OF FAMERS!

We are working to develop the best ticket sales department in all of sports. Therefore, we will be very selective in who we add to our team. We’re looking for candidates who are competitive, coachable, detail oriented, and who have the desire to climb to the top of the industry. Are you ready to be in the Hall of Fame?

Qualification Requirements: To perform this job successfully, you must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable those with disabilities to perform the essential functions. The candidate must have a strong work ethic and a burning desire to build a career in professional sports.

Education and/or experience: Bachelor’s degree (BA or BS) from a four-year college or university. Some experience in sales and or service preferred. Leadership and/or management experience in the academic or professional setting preferred as well.

Computer skills: Good working knowledge of and a high level of competency in Microsoft Office including Excel, Word, Outlook, PowerPoint & Windows. Experience with Archtics (or related ticketing system) and CRM platform is a plus.

Note: This is a full-time position that works 40 hours per week with compensation consisting of an hourly wage plus commission and bonuses based on job performance. Hours may include evenings, weekends, and holidays.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, gender identity, marital status, disability status, protected veteran status, or any other characteristic protected by law.

COMPANY SUMMARY

At Pacers Sports & Entertainment (PS&E), we are dedicated to delivering best-in-class sports and entertainment experiences while making a positive impact on our community. As the home of the Indiana Pacers, Indiana Fever, Indiana Mad Ants, Pacers Foundation, Gainbridge Fieldhouse, and the WNBA 2025 All Star Weekend, we strive to exemplify our core values of Respect, Teamwork, Trust, Passion, and Excellence in everything we do. Our mission is to create memorable moments for our fans and foster a culture of inclusivity and excellence both on and off the court. Our purpose is Winning, Serving, and Entertaining.