Usher (Part-Time)

PAY RATE: $15.61 per hour

COMPANY SUMMARY

At Pacers Sports & Entertainment (PS&E), we are dedicated to delivering best-in-class sports and entertainment experiences while making a positive impact on our community. As the home of the Indiana Pacers, Indiana Fever, Indiana Mad Ants, Pacers Foundation, Gainbridge Fieldhouse, and the WNBA 2025 All Star Weekend, we strive to exemplify our core values of Respect, Teamwork, Trust, Passion, and Excellence in everything we do. Our mission is to create memorable moments for our fans and foster a culture of inclusivity and excellence both on and off the court. Our purpose is Winning, Serving, and Entertaining.

JOB SUMMARY

This position is focused on crowd management for patrons attending events at Gainbridge Fieldhouse. The main responsibilities include maintaining a fan-friendly environment and ensuring the safety of guests. A PS&E Usher sets the tone for the quality of service expected from PS&E employees. Staff will be assigned to various positions, such as greeting guests, scanning tickets, operating elevators, providing directions, and reporting issues. This role requires upholding company policies and the WNBA/NBA code of conduct in a helpful and professional manner. The position aims to provide excellent service to all guests and contribute to the overall experience at Gainbridge Fieldhouse. We can't wait for you to join "The Team Behind the Team!"

ESSENTIAL DUTIES / RESPONSIBILITIES

• Be able to work a 70% event minimum per month and submit availability through a digital platform.
• Follow PS&E standards and guest experience "ELEVATE" principles, to proactively engage guests arriving and leaving the event in a professional and friendly manner.
• Create a welcoming environment for guests while maintaining a general knowledge of the venue to better serve and answer guests questions.
• While assigned as a ticket scanner, scan and verify appropriate tickets for each event and assist with troubleshooting ticketing issues.
• Assist in wayfinding, directing guests to their seats and other desired locations throughout the venue.
• Ensure guests are granted access and seated in the appropriate areas of the venue. This involves checking tickets and credentials throughout the duration of the event.
• Follow the event safety checklist ensuring cleanliness and security of assigned area. During event, monitor area for any issues, spills, unattended items and clear aisleways.
• In assigned area, monitor crowd for behavior inconsistent with WNBA/NBA Fan Code of Conduct and building policy; report/intervene when appropriate. (i.e. rude/inappropriate or belligerent behavior, excessive alcohol consumption, etc.)
• Process any event and incident reports as needed, reporting any major incidents to Area Supervisor.
• While assigned as an elevator operator warmly greet guests, manage crowd size and provide directions to the correct floor.
• Act as primary assistance in emergency response and emergency evacuations as needed; remain aware of PS&E emergency procedures.
• Understand the function of ADA in a public facility and the various ADA escort and seating options in Gainbridge Fieldhouse.
• Participate in training & continuing education as provided by PS&E to stay current with needs of position and industry standards.
• Assist with distribution of promotional materials as needed.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS

MINIMUM REQUIREMENTS:

• High School Diploma or GED Required.
• Stadium/event crowd management or customer service experience highly preferred.
• Availability for at least 70% of venue events per month; must be available to work nights, weekends and select Holidays throughout the calendar year.

PROBLEM SOLVING and INTERPSONAL REQUIREMENTS:

• High interpersonal abilities – this position requires frequent contact with guests as well as all levels of PS&E staff.
• Employee must collaborate with various internal and external constituents to solve problems with accuracy, integrity, and outstanding customer service.
• Ability to define problems, collect data, establish facts and draw valid conclusions and resolutions.

PHYSICAL AND ENVIRONMENTAL DEMANDS

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires the ability to stand for extended periods of time. The duties of this job may also require the employee to regularly sit, walk, navigate stairs, move heavy objects, use a computer, use a telephone and write. This position also requires hearing and visual acuity to converse with internal and external constituents in person or via radio in an environment with heavy noise levels. There may be times of high volume and high stress.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, gender identity, marital status, disability status, protected veteran status, or any other characteristic protected by law.

Salary : $16