Medical Front Desk Receptionist - Kentuckiana Foot and Ankle

We are seeking a friendly and organized Medical Receptionist to join our growing healthcare team at Kentuckiana Foot and Ankle. In this role, you will work at the front desk of our medical office in Louisville, KY and assist our patients and other visitors. While this position is primarily located at our Jefferson Blvd Location, candidates must be willing to occasionally travel to our other Metro Louisville offices. A bilingual Spanish speaking candidate is preferred.

Position Purpose: The purpose is to handle all initial contact and to set the tone with potential and established patients and other visitors or callers.

Minimum Qualifications

High School Diploma or Equivalent

Job Essential Functions And Duties

• Welcome and greet all patients and visitors whether in person or over the phone
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
• Responsible for keeping the reception area clean and organized
• Be courteous by providing attention to each patient who walks in. Everyone should be greeted with a smile and conduct should always be polite
• Register new patients and update established patient demographics by collecting detailed patient information -including personal and financial information
• Facilitate patient flow by notifying the provider of patients' arrival by checking the patient in to the EHR, notifying the patient of delays and communicating with patients and clinical support staff
• Call and schedule patients that have a referral
• Responds to patient, prospective patient, and visitor inquiries in a courteous manner
• Keeps office supplies adequately stocked by anticipating inventory needs, notifying the supervisor of such needs and monitoring office equipment
• Protect patient confidentiality by making sure protected health information is secured by not leaving PHI in view of other visitors and by logging off the computer before leaving it unattended
  
  

Interpersonal Skills And Competence

• Excellent computer skills
• Be a good listener
• Have proper phone etiquette
• Maintain confidentiality
• Excellent customer service skills
• Demonstrates the ability to work in a fast-paced environment
• Strong attention to detail
• Great personality and dependability
• Must approach tasks with a sense of urgency
• Must be able to handle multiple tasks at once
  
  

Physical Requirements: The Receptionist is frequently required to stand and walk. The Receptionist must occasionally lift and/or move 10 pounds. Specific vision abilities required by this position include close vision and distant vision. The noise level in the work environment is usually moderate.

About Pacesetter Health

Pacesetter Health’s mission is to set the pace in lower extremity care as the partner of choice for leading physicians delivering best-in-class patient outcomes. Based in St. Louis, Missouri, and backed by private equity investors Compass Group Equity Partners (www.cgep.com), VSS (www.vss.com), Siguler Guff (www.sigulerguff.com), and SunGate Capital, Pacesetter Health is a leading growth partner to podiatry clinics throughout the country.