What are the responsibilities and job description for the Patient Care Coordinator position at Pacesetter Health?
Job Title: Patient Care Coordinator
General Summary of Duties: Performs various non-clinical duties such as collecting copays, verifying insurance, collecting and updating patient information, checking patients in to be seen in a timely manner.
Major Responsibilities/Tasks:
1. Obtain accurate information from the patients and ensure that all registration information is complete and insurance information is current.
2. Assist the patient as needed by explaining forms or portal registration processes.
3. Collect patient and insurance payments and reconcile collections daily.
4. Verify insurance benefits and document charts according to protocol
5. Provide information to patients regarding unpaid balances, collect prior balances and copays at the time of service.
6. Contact patients with outstanding balances by telephone to collect.
7. Scan records in the appropriate sections of patient charts and keep patient charts in the proper order.
8. Maintain the confidentiality of patient and company files and records by adhering to privacy and security guidelines
9. Maintain the organization and efficiency of the front office, including the office supply inventory.
10. Assist in covering the other front office positions in case of unscheduled absences.
11. Perform other related duties as directed or assigned.
12. Promptly and courteously answer phone calls and return messages.
13. Remain current on company news by monitoring company communications (emails and announcements) and participating in staff meetings. Email, voicemails and Klara messages should be checked daily, throughout the workday.
Education: High school graduation or GED.
Experience: Minimum of one year of medical office experience.
Equipment Operated: Standard office equipment, including computers, fax machines, copiers, printers, telephones, etc.
Work Environment: Position is in a well-lit office environment. Varied activities including sitting, standing, walking, reaching, bending, and lifting.
Mental and Physical Requirements: Involves sitting approximately 90 percent of the day, walking or standing the remainder. May require working under stressful working conditions.
This description is intended to provide only the basic guidelines for meeting job requirements.
Responsibilities, knowledge, skills, abilities, and working conditions may change as the practice’s needs evolve. Regular and predictable attendance is an essential function of every job.
General Summary of Duties: Performs various non-clinical duties such as collecting copays, verifying insurance, collecting and updating patient information, checking patients in to be seen in a timely manner.
Major Responsibilities/Tasks:
1. Obtain accurate information from the patients and ensure that all registration information is complete and insurance information is current.
2. Assist the patient as needed by explaining forms or portal registration processes.
3. Collect patient and insurance payments and reconcile collections daily.
4. Verify insurance benefits and document charts according to protocol
5. Provide information to patients regarding unpaid balances, collect prior balances and copays at the time of service.
6. Contact patients with outstanding balances by telephone to collect.
7. Scan records in the appropriate sections of patient charts and keep patient charts in the proper order.
8. Maintain the confidentiality of patient and company files and records by adhering to privacy and security guidelines
9. Maintain the organization and efficiency of the front office, including the office supply inventory.
10. Assist in covering the other front office positions in case of unscheduled absences.
11. Perform other related duties as directed or assigned.
12. Promptly and courteously answer phone calls and return messages.
13. Remain current on company news by monitoring company communications (emails and announcements) and participating in staff meetings. Email, voicemails and Klara messages should be checked daily, throughout the workday.
Education: High school graduation or GED.
Experience: Minimum of one year of medical office experience.
Equipment Operated: Standard office equipment, including computers, fax machines, copiers, printers, telephones, etc.
Work Environment: Position is in a well-lit office environment. Varied activities including sitting, standing, walking, reaching, bending, and lifting.
Mental and Physical Requirements: Involves sitting approximately 90 percent of the day, walking or standing the remainder. May require working under stressful working conditions.
This description is intended to provide only the basic guidelines for meeting job requirements.
Responsibilities, knowledge, skills, abilities, and working conditions may change as the practice’s needs evolve. Regular and predictable attendance is an essential function of every job.
