JOB TITLE : Service Writer
REPORTS TO : Supervisor
EXEMPT : No DEPARTMENT : PAR
SUMMARY : The Service Writer will use independent judgment to physically inspect inbound and outbound equipment at assigned Pacific Ag Rentals branch. The Service Writer will ensure excellent service to both external and internal customers (i.e. Service Manager, Shop Supervisor, Invoicing Supervisor, etc.) through the timely and accurate delivery of equipment condition information, including missing, broken or damaged parts on outgoing or incoming equipment. The Service Writer will also receive, gather information and communicate external customers needs for field equipment repairs, referring them first to the Service Manager, Transportation Director, then to the sectional Vice-president, when appropriate.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Operations :
- Physically inspects inbound and outbound equipment
- Takes digital photos of inbound and outbound equipment and inputs, organizes and manages images in the computer system
- Ensures that in-house labor and replacement costs are captured and entered so that proper invoicing can occur
Customer Service :
Timely monitors equipment check-in and check-out procedures to ensure equipment inventory is accurateActively and aggressively looks for missing, broken or damaged equipment to help lower business costsCommunicates with customers in either written or verbal forms in a clear, professional and efficient mannerAssures that customer field service needs are quickly, effectively and seamlessly handledProcesses customer orders and quotes as related to equipment rentals, expertly resolves negotiations and issuesGeneral Requirements :
Establishes and maintains effective channels of communications with management, coworkers, vendors and all other business contactsUses equipment and materials in a safe and acceptable manner, follows established safety procedures, uses appropriate safeguards, and observes common sense rules of safety in all on the job activitiesConducts self in a manner reflecting positively on PAR and STAR and encourages others to do the sameIs organized, independent and self-motivated, enthusiastic, dependable, detail oriented, flexible in scheduling and prioritization, and driven by excellenceDemonstrates proficient written and verbal communication skills, including accurate grammar and business correspondencePrioritize tasks in accordance with changing deadlines and priorities to ensure positive outcomesAbility to multitaskA belief in working as a cohesive teamProactively seek and participate in available company sponsored training, in an effort to develop and advance knowledge base and skill setParticipate in all company / location driven communication efforts, including open book meetings, huddles, department meetings and other related effortsMaintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and outstanding customer serviceMaintain an organized work environmentPresent a neat, professional appearanceArrive at work at scheduled time, including being prepared to work on time after breaks and meal periodsMaintain a valid drivers license and a good driving record (if authorized to drive by HR Manager)Must be eligible to be added to company insurancePerform all other duties as assigned by management in a professional and efficient mannerQUALIFICATION REQUIREMENTS
Education and / or Experience :
At least 2 years of experience in a similar work environment with a proven track record of successful logistics, effective decision-making and excellent people management skillsComputer Skills :
Must be computer literate in Microsoft Office SuiteLanguage Skills :
Bilingual English / SpanishAbility to respond to basic inquiries and present information effectively to customers, co-workers, and management verbally and in writingMathematical Skills :
Ability to apply math concepts to practical situationsReasoning Ability :
Ability to define problems, establish facts, and draw valid conclusionsWORKING CONDITIONS : Working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
ENVIRONMENT :
Work time is split between the office, shop and yard in a variety of weatherRegular time is spent in the yardNoise level in the work environment is usually mediumPHYSICAL DEMANDS :
Occasionally : Drive, sit, bend, twist, push, pull, climb, squat, crawl, kneel, reach above the shoulder, climb or balance; stand and walk; grasp with hands and fingers, handle tools, see (including close vision, distance vision, peripheral vision, depth perception), hear and speak, lift up to 100lbsMACHINES, TOOL AND EQUIPMENT :
Seldom (15%) : machines and toolsOccasionally (6-33%) : _____________________Frequently (34-66%) : ______________________Continuously (67-100%) : computer, telephone, forklifts, tractorsTRAVEL :
This job requires routine travel within close proximity of regular assigned work locationsJ-18808-Ljbffr
