What are the responsibilities and job description for the Customer Service Represenative position at Pacific Aire Home Services?
Pacific Aire Home Services is a residential service company specializing in Electric, Plumbing, Heating & Air and has been in business for over 30 years. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year and are looking for full-time employees to join our team.
Our customer service representative serves as the primary point of contact for customers, managing inquiries. They assist customers by providing information about services, scheduling appointments, and answering questions regarding HVAC and plumbing systems. They carefully document customer issues and preferences, ensuring accurate records are maintained for future reference. When customers experience problems, the representative guides them through troubleshooting steps and offers reassurance while effectively managing expectations. Additionally, they follow up with clients after service calls to gather feedback, resolve any lingering issues, and ensure a positive experience, all while fostering trust and loyalty to the company.
We Offer :
Paid Vacation & Sick Days
Paid Birthdays
Paid Patriotic Days for Veterans
Paid to donate your time to your choice of charity
Medical, Dental & Vision Insurance
25,000 in Life Insurance : 100% of Premium paid by Pacific Aire Inc.
Employer matching 4% toward a 401(k) retirement. (Must be 21 to participate)
Job Requirements :
Pre-employment background check
Pre-employment drug screen
Valid driver's license
Have and maintain a clean driving record
