What are the responsibilities and job description for the CS Agent EWR position at Pacific Atlantic Handling Services LLC?
At Pacific Atlantic Handling, we value people that are passionate about providing excellent customer service. Our employees thrive in being part of a team who creates and cultivates professionalism in the workplace. Our focus of expertise is Passenger Service, Operations, Load control, Ramp & Turn-Around Coordinator, Ticket & Sales, Baggage - Lost & Found.
Responsibilities:
- Checking in passengers for flights at the ticket counter and gates
- Verifying passenger documentation.
- Assigning seats and providing gate information.
- Checking baggage.
- Hosting self-service kiosks.
- Ensure that all work areas are functional (check-in, lobby, gate, baggage).
- Be enthusiastic about offering assistance where needed in all areas of passenger services.
- Adhere to PAHS uniform guidelines and codes of conduct.
- Work in a team environment.
Requirements:
- High School Diploma or equivalent.
- Must be at least 18 Year of age.
- Previous airline/aviation operational knowledge preferred.
- Capable of lifting 70 lbs. comfortably.
- Must be available and flexible to work variable shifts including weekends and holidays.
- Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
- Must be able to speak, read and write in English proficiently.
- Must have strong verbal and written communication skills.
- Knowledgeable of computer software programs.
- Must be able to pass all pre-employment medical.
- Must pass random drug testing.
- Must pass a 10-year background check as required by US Customs.