What are the responsibilities and job description for the Airline Customer Service Agent position at Pacific Aviation?
Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at Los Angeles International Airport (LAX)!
At Pacific Aviation, we take pride in delivering exceptional service to some of the world’s finest airlines. As a Customer Service Agent, you’ll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff.
Why You’ll Love This Job:- Be the Face of the Airline – Welcome and assist passengers with check-in, boarding, and overall travel guidance.
- Fast-Paced & Exciting Environment – No two days are the same at the airport!
- Career Growth Opportunities – We are committed to growing our team members and promoting from within.
- Diverse & Inclusive Team – We celebrate diversity and value the unique backgrounds of our employees.
- Check-In Duties: Assist passengers with check-in, process travel documents, and ensure baggage is properly tagged.
- Boarding & Departures: Provide important flight information, make boarding announcements, and verify passenger documentation.
- Problem Solving: Address passenger inquiries, assist with ticketing concerns, and de-escalate situations with professionalism and empathy.
- Safety & Security: Follow strict airport safety and security protocols to ensure compliance at all times.
- Team Collaboration: Work closely with your team to create a seamless airport experience for travelers.
- 4–5-hour shifts available between the following time slots:
- 5:30 AM – 12:00 PM
- 9:00 AM – 2:30 PM
- 4:30 PM – 12:45 AM
- 7:45 PM – 1:30 AM
Must be available to work at least 4 days per week, including weekends and holidays.
What We’re Looking For:- Exceptional Customer Service Skills – You thrive in face-to-face interactions and can create a welcoming experience for all passengers.
- Strong Attention to Detail – You ensure all travel documents, procedures, and protocols are accurate and followed.
- Team Player Mentality – You work well with others and contribute to a positive, collaborative environment.
- Tech-Savvy & Organized – You can quickly learn airline systems and efficiently manage tasks.
Professionalism & Problem-Solving Skills – You handle challenges with patience, empathy, and quick thinking.
Bilingual Preferred (Earn Additional Premium Pay!):
- English Korean
- English Tagalog
- English Mandarin
- English Cantonese
- English Vietnamese
- English Thai
- English Indonesian
- English Hindi or Gujarati
- English Japanese
- Hourly Pay Rate: $20.06
- Medical, Dental, & Vision Insurance
- 401(k) Retirement Plan
- Paid Time Off (PTO)
- Company-Provided Uniform
- Parking Discounts
- Paid Training
- Referral Bonus Program
- Cell Phone Plan Reimbursement
Note: During orientation and any required pre-employment processing while awaiting clearance from U.S. Customs and Border Protection (CBP), compensation will be at a reduced hourly rate of $17.28 per hour. Once cleared and officially onboarded, pay will be adjusted to the standard rate.
Ready to Take Off with Pacific Aviation? Apply Today!If you’re ready to bring your passion for travel, teamwork, and outstanding service to the Pacific Aviation family, we’d love to hear from you. Click Apply Now to start your journey with us!
Pacific Aviation/SAS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary : $17 - $20
