What are the responsibilities and job description for the Program Supervisor position at Pacific Clinics, Inc.?

This role is split between 2 departments : Kinship Support Services Program and Contra Costa Prevention Program.

If you are interested in applying for this job, please make sure you meet the following requirements as listed below.

Who We Are

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.

Who We Serve

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education, and early childhood education programs to Medi-Cal eligible individuals and families throughout various California counties.

What We Offer

The compensation for this position can be up to $86,845.00 annually. Compensation will vary based on qualifications, skills, experience, and geographic location.
We offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more!
Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

About the Program :

This position will be responsible for the oversight and management of the CFT program. The role involves supervising program staff, ensuring compliance with regulations, and fostering partnerships to support the well-being of children and families.

JOB SUMMARY

Schedule : Working hours will vary based on program and family needs and will encompass various hours and days from Monday to Sunday, as part of a flexible 40-hour work week.

The Program Supervisor hires, develops, trains, and manages program staff to ensure quality services to youth and families, utilizing shadowing, coaching, and / or other activities that allow the observation of staff in action. Coordinates and supervises daily program operations, assures adherence to policy and procedures, regulatory and licensing standards, and ensures fiscal stewardship of program funds.

RESPONSIBILITIES AND DUTIES

Develops and supervises staff including hiring, coaching, training, disciplining, and terminating.

Oversees and supports the implementation of treatment plans.

Ensures family voice and is culturally responsive to internal and external customers.

Consults with clinical and medical staff about treatment plans, youth and family issues, progress, and needs.

Completes all required documentation and ensures the same with direct reports.

Supports staff in following all risk management and incident reporting procedures.

Ensures compliance with all policy and procedures including adherence to all licensing, quality, Information Technology (IT), Human Resources (HR), compliance, and regulatory standards.

Ensures clinical documentation and quality assurance meets both agency and payor standards, including audit-ready charts and continuous quality improvement.

Ensures and monitors defined outcome achievement for youth and families and satisfaction levels for youth, families, and referring workers and agencies.

Partners with county referring departments, agencies, and the community to ensure comprehensive care.

Manages operations including utilization of resources such as all administrative electronic systems.

Proactively identifies potential conflicts, leads parties to consensus, and develops solutions.

Facilitates and coordinates work groups as well as participation in cross-functional teams.

Assumes a leadership role in the development of the team.

Provides a variety of learning opportunities for staff including in-classroom courses and field supervision and coaching.

Works closely with the clinical program manager to ensure full implementation of the agency service philosophy.

May be responsible for a caseload.

May meet with clients in the field and have a productivity expectation.

Position-specific duties and responsibilities may vary depending upon the program.

Performs other related responsibilities, as assigned, to support specific department / business needs.

JOB SPECIFIC COMPETENCIES

Documents clearly and accurately.

Encouraging customer focus.

Supervision and accountability.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

MINIMUM EDUCATION AND / OR EXPERIENCE

A combination of education and experience equivalent to a :

Bachelor of Arts or Science (B.A. / B.S.).

Bachelor's in Behavioral Science preferred.

Minimum of three (3) years of experience in social or mental health services delivery or residential care supervision.

Equal Opportunity Employer

We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.

QualificationsEducation Preferred

Bachelors or better in Psychology.

Bachelors or better in Social Services.

Bachelors Degree or better in Child Development.

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Salary : $86,845

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