Associate Director of Communications

What We Offer 

• The initial compensation for this position ranges from $145,464.38 to $178,902.84 annually.   
• Salary is dependent on commensurate experience above the minimum qualifications for the role and internal equity considerations. 
• The salary may also vary if you reside in a different location than the location posted.   

Benefits We Offer   

• Benefits eligibility starts on day ONE!   
• We Offer Comprehensive Medical, Dental & Vision benefits, Voluntary Life Insurance, Flex Spending, Health Savings Account, EAP, and more!    
• Employer Paid Long-Term Disability & Basic Life Insurance 
• 401K Employer Match up to 4%
• Competitive Time Off Plans (may vary by employment status) 
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve. 

Who We Are 

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults. 

Who We Serve 

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.  

Job Summary:

Scheduled Hours per Day: Monday through Friday from 9am to 5pm

The Associate Director of Communications develops and implements communication strategies that engage, align, and inspire employees across multiple sites with Pacific Clinics’ vision, business strategy and culture and drives employees’ understanding and engagement on priorities and key initiatives. In addition, in partnership with the chief communications officer and communications senior director, this role drafts and distributes press releases and develops creative pitches to engage the media. The ideal candidate will have experience managing proactive and reactive communications efforts and a passion for storytelling. This role is a strategic partner, collaborating with regions and administrative roles.

Responsibilities and Duties

• Build and lead communication programs to shape employee engagement across two or more of the largest Pacific Clinics regions. 

• Develop, nurture, and deepen relationships with media in respective markets.

• Draft pitches and stories about Pacific Clinics ’campaigns to generate earned, paid, owned, and shared media.

• Attend leadership meetings with regional, clinical and program directors to provide communications updates and identify storytelling opportunities. 

• This will position the leadership team internally and externally as subject matter experts and thought leaders.

• Work across the agency to discover, curate and share compelling stories about our agency, services, and people.

• Develop and manage internal and external communications, including intra- or cross-divisional messages, talking points, press releases, frequently asked questions (FAQs), employee-facing promotional materials, presentations, and articles.

• Serve as co-reviewer and approver of all on-site filming requests and contracts for their assigned region or administrative business line. 

• Identify and draft award and nomination submissions.

• Oversee the production of major print publications, including content management, design, and layout.

• Serve as backup to the communications director to review and edit monthly media reports for the board and executives and produce them when needed.

• Participate in crisis communication preparedness activities as backup and support the chief communications officer in this capacity.

• Monitor and triage incoming media requests.

• Edit and proof confidential and/or agency wide communications. 

• Assist with event development and logistics, including promotional videos, flyers, signage, securing media and government officials and special requests. 

• Supervise and manage a communications manager or communications specialist and reviews and approve their work.

• Work closely with the chief communications officer, communications director, HRBP and talent acquisition specialist on the entire life cycle of hiring for new positions and backfilling vacant roles. 

• Screen resumes and schedule interviews for top candidates for open roles.

• Ensure the timely submission of all performance appraisals, new hire and termination paperwork and other employee status changes within the division, including informing HR of employee leaves of absence, work-related injuries, and employee incidents.

• Communicate effectively with a competent and diverse client population and promote favorable interaction with managers, co-workers, and others.

• Model Pacific clinics’ approach, mission and Core values in all communication and correspondence.

• Performs other duties as assigned.

Job Specific Competencies

• Leadership

• Communication Effectively and consistently communicates contract and compliance directives to employees.

• Encourages interactive discussions and maintains an open-door policy. 

• Ensures that all employees within the program are properly educated and informed about matters relating to the Agency, program, and division.

• Relationships and Attitude – Models professionalism by maintaining effective working relationships, following all policies and procedures, and approaching challenges with a proactive and positive attitude. 

• Also develop strong, trusted relationships with colleagues and customers.

• Attendance –Models good attendance by adhering to their regular work schedule and sometimes working additional or varied hours to accommodate workflow.

• Problem Solving– Ability to analyze problems and implement acceptable solutions.

• Confidentiality - Maintains confidentiality of all business documents and correspondence.

• Employee Development - Identifies opportunities to cultivate leadership among all employees, including developing and enhancing mentoring and communications systems to promote shared learning and best practices among managers.

Qualifications

• To perform this job successfully, an individual must satisfactorily perform each essential duty. The requirements below represent the required knowledge, skill, and/or ability.

• ORGANIZATIONAL RELATIONSHIPS/INTERACTION

• Supervise employees and perform supervisor responsibilities by the Clinics’ policies, procedures, and practices.

• Initiate and maintain professional interactions and communication with Clinics’ employees and/or others.

• The position works as part of a multidisciplinary team and interacts with all organizational employees and management levels, outside auditors, and/or Agency vendors.

• The requirements listed below are representative of the knowledge, skill, and/or ability required.

• BA in communications, journalism, or a related field, advanced degree preferred.

• 8 years of demonstrated progressive experience in public/media relations or communications.

• Current and active media relationships in the assigned region; experience in pitching stories to news media.

• Knowledge and experience utilizing Constant Contact, Sprout Social, Google Analytics and Cision; Knowledge of Canva, Adobe Creative Suite, and Monday a plus.

• Proficiency with MS Office suite.

• Deep social media experience and an understanding of ways to drive engagement across all major channels.

• Exceptional writing and editing skills, meticulous attention to detail, especially under tight deadlines.

• Notable experience working directly with executive leadership.

• Strong interpersonal and analytical skills.

• Flexibility in attending evening and/or weekend meetings or events.

• Excellent verbal and written skills, with excellent grammar.

• Must possess a valid California driver’s license and maintain an insurable driving record under the Clinics’ liability policy.

Physical Requirements

While performing the duties of this job the employee is frequently required to stand or sit. The employee must use hands to produce records and/or documentation in manual or electronic format. The employee must regularly lift and/or move up to 5 pounds and occasionally move or lift up to 10 pounds.

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job.

Level of Contact with Children

X  Requires full background check and TB exam.

X  Requires physical.

Driving Privileges

X  May be called upon to drive on agency business. Needs acceptable MVR and appropriate insurance coverage.

Training

Needs to successfully complete all required agency training indicated for this position. 

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Equal Opportunity Employer  

We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905. 

Salary : $145,464 - $178,903