Family Services Coordinator

This position is eligible for a hiring incentive of $2,000!!! Certain payout conditions may apply.

Compensation We Offer

• The initial compensation for this position ranges from $22.95 - $28.23 per hour.
• Salary is dependent on commensurate experience above the minimum qualifications for the role and internal equity considerations.
• The salary may also vary if you reside in a different location than the location posted.
• 7.5% Bilingual Differential for qualified positions*
• $2,000 hiring incentive payout after 30 days and 6 months!*
  • * must meet company policy eligibility requirements.

Benefits We Offer

• Benefits eligibility starts on day ONE!
• We Offer Comprehensive Medical, Dental & Vision benefits, Voluntary Life Insurance, Flex Spending, Health Savings Account, EAP, and more!
• Employer Paid Long-Term Disability & Basic Life Insurance
• 401K Employer Match up to 4%
• Competitive Time Off Plans (may vary by employment status)
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

 Who We Are

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.

Who We Serve

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties

JOB SUMMARY

Works within the vision, mission and philosophy of the agency. The Family Services Coordinator is responsible for developing and coordinating family-centered teams. Provides cross-functional team support to enhance the efforts of youth and their families/caregivers, system workers, community resources and natural supports in the creation of family driven, strengths based service plans. Provides care coordination and case management services including all related documentation for services planned and provided. Works independently, with limited supervision, in family homes and a variety of community and/or treatment settings directly with children and adults.

RESPONSIBILITIES AND DUTIES

1. Provides case management and coordination in the development of child and family teams (CFTs) and individualized services for children and families. Monitor services and treatment plan implementation. May require training in integrated Core Practice Model and high fidelity wraparound.

2. Coordination of the assessment and treatment planning process and completion of the CANS.

3. Effective communication so that everyone on the team (family team, community partners, inter- and intra-agency partners, coworkers and management) can participate in informed decision making.

4. Implements the 10-step strength based family centered methodology in the wraparound planning process, with accompanying team building skills. 

5. Assesses referring worker’s concerns, needs and expectations for service. 

6. Elicits, appreciates and incorporates divergent perspectives in action plans and strategies in order to help youth stabilize in a placement and connect them with a permanent setting

7. Develops creative methods to ensure individualized culturally sensitive care. 

8. Participates in family-find activities. And ensures the involvement of natural supports in the Child and Family Team. 

9. Collaborates with Facilitators, Clinicians or Clinical Program Manager in the development of clinical assessments and integrated plan that is responsive to individualized needs, while building on youth and family strengths. Manages scope of practice with attention to coordination of clinical support. 

10. Assesses youth and family needs using life domains. Supports the prioritization of life domains and needs by the Child and Family Team. 

11. Provides meeting minutes to all Child and Family Team members to support communication, inclusion and accountability.  Minutes reflect decisions, agreements, and outcomes of prior strategies.

12. Participates with families as a complete unit with focus on individual  strengths/concerns/needs ensuring parent voice, choice and access. 

13. Coordinates treatment plans and curriculum based therapeutic services for children.

14. In collaboration with Clinician or Clinical Program Manager, supports assessment of children, families and environments to identify behaviors and other factors that indicate safety risks (i.e., suicide, violence/aggression, substance abuse, use of medication, etc.) develops a risk specific reactive and proactive safety plan. 

Collaborates with youth and family in identifying strengths and natural supports and resources.

15. In collaboration with Clinician/Clinical Program Manager and Family Specialists, develops and implements skill-building and strength-based intervention strategies for use with youth and families. 

16. Provides leadership in responding to parents, children and staff when a crisis arises  

17. Provides effective, therapeutic linkages with referral sources, collateral contacts, consultative activities with other agencies and program staff.

18. Monitors effectiveness and efficiency of strategies and interventions with children and families.

19. Mentors and supports Family Specialists in carrying out strength-based and skill building interventions and in enhancing youth and family access to community resources and other job specific responsibilities.

20. Utilizes effective personal organizational systems and Welligent to ensure that documentation/information management is conducted in a timely manner and manages flexible schedule consistent with family and program needs.

21. Monitors stewardship of flexible funds to meet child and family needs.

22. Participates in team meetings, work groups and CQI projects or processes.

23. Provides collateral and rehab support to children and families 

24. Other responsibilities, as assigned, to support department/business needs.

JOB SPECIFIC COMPETENCIES

• Awareness of and Linkage to Community Resources,

• Conflict Resolution

• Documents Clearly and Accurately

• Encouraging Customer Focus,

• Leads Groups

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

MINIMUM EDUCATION AND/OR EXPERIENCE

• Experience-serving individuals with complex needs including SED youth/families and/or youth in residential settings, preferred 3 years  

• Experience with the mental health, child welfare and/or juvenile probation systems. 

• BA degree in psychology, social work or related field

PREFERRED QUALIFICATIONS

• Experience performing Family or Behavior Specialist duties; knowledge of wraparound values and process. 

• Previous experience in a Wraparound service setting

• Speak, read, and write another language fluently.

• MA preferred 

OTHER SPECIFIC REQUIREMENTS

• Must possess a valid CA driver's license and insurance with two years experience and maintain an insurable driving record under the agency’s liability policy.

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Equal Opportunity Employer

We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905. 

Salary : $23 - $28