What are the responsibilities and job description for the Manager of Learning and Instructional Design position at Pacific Clinics?

What We Offer

The initial compensation for this position ranges from $, to $, annually.
Salary is dependent on commensurate experience above the minimum qualifications for the role and internal equity considerations.
The salary may also vary if you reside in a different location than the location posted.

Benefits We Offer

Benefits eligibility starts on day ONE!

We Offer Comprehensive Medical, Dental & Vision benefits, Voluntary Life Insurance, Flex Spending, Health Savings Account, EAP, and more!

Employer Paid Long-Term Disability & Basic Life Insurance

K Employer Match up to %

Competitive Time Off Plans (may vary by employment status)

Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

Who We Are

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than , employees speak languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.

Who We Serve

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.

JOB SUMMARY

Scheduled Hours per Day : Monday-Friday, from am-pm

Works within the vision, mission, and philosophy of the agency. Manages and coordinates the agency’s training content, trainer development, training methods, and agency-wide instructional design / curriculum development. This position directly manages the standardized learning functions of Learning Partners in multiple locations, as well as provides consultation in trainer and training development throughout the agency. This position also collaborates with regions and departments to regularly assess and meet training needs, evaluates training outcomes, and conducts continuous quality improvement. The focus of the position is on agency-wide training content, but may also include clinical content appropriate to direct service.

RESPONSIBILITIES AND DUTIES

Collaborating with business owners, manages and coordinates agency training content, including required agency-wide core and direct service trainings as well as licensure-required trainings. Oversees regular updates to training content based on internal and external changes, based on best evidence. Oversees the development of core and supplemental training content, including slides, participant guides, facilitator manuals, and job aids.

Directly supervises, hires, trains, and evaluates Learning Partners, including performance management, coaching and continued skill development.

Oversees foundational train-the-trainer course content and delivery and provides agency-wide expert consultation in trainer development. Work closely with subject matter experts to develop innovative, creative, and interactive learning modules for Agency training.

Manages process for and conducts training needs assessments and new course requests, soliciting input from internal stakeholders across regions and departments—employees, managers, subject matter experts, and quality / outcomes.

Participates in the Training Governance and Oversight Committee to make decisions about meeting agency-wide training needs.

Manage instructional design projects to ensure the completion of curriculum development utilizing internal and external resources, incorporating training requirements with agency strategy and employee development needs.

Responsible for developing training materials and educational instruction that are based on learning objectives. Implement adult learning theory into design deliverables, courses, and supplemental training materials.

Develops and manages current available methods of training delivery including video and audio formats, on-line learning, third-party e-learning vendors, and authoring tools.

Ensure the integration of external and research-based best practices into overall teaching and learning activities and curriculum content selection decisions.

Conducts training as needed throughout the Agency.

Leads inter-interdisciplinary teams and completion of special projects important to upgrading effectiveness of training and development.

Utilizes analytical computer skills to manage and guide E-learning development, blended-learning, audio / visual trainings and use of intranet and internet.

Evaluates training outcomes to conduct continuous quality improvement. Collaborates and oversees, as necessary, modifications and / or enhancements needed to increase training outcomes.

Collaborates with Learning & Development department leadership regarding strategic planning, policy development, and business processes.

Performs other related responsibilities, as assigned, to support specific department / business needs.

CORE ABILITIES

Leadership

Communication – Effectively and consistently communicates contract and compliance directives to employees. Encourages interactive discussions and maintains an open-door policy. Ensures that all employees within the program are properly educated and informed about matters relating to the Agency, program, and division.

Relationships and Attitude – Models professionalism by maintaining effective working relationships, following all policies and procedures, and approaching challenges with a proactive and positive attitude. Also develops strong, trusted relationships with colleagues and customers.

Attendance –Models good attendance by adhering to their regular work schedule and at times working additional or varied hours to accommodate workflow.

Problem Solving – Ability to analyze problems and implement acceptable solutions.

Confidentiality - Maintains the confidentiality of all business documents and correspondence.

Employee Development - Identifies opportunities to cultivate leadership among all employees, including developing and enhancing mentoring and communications systems to coordinate the promotion of shared learning and best practices among managers.

JOB SPECIFIC COMPETENCIES

QUALIFICATIONS

Encouraging Customer Focus

Consistently conveys that customers are the highest priority.

Respects customer needs and expectations and lets customers know if their expectations cannot be met. Refrains from complaining about (or speaking negatively about) customer behavior or expectations. Communicates in a manner that promotes and sustains customer satisfaction and encourages others to do the same. Achieves these outcomes by ensuring that customer needs and deadlines are realistic and that they are met. Publicly recognizes those who deliver excellent customer service.

Leads Team Performance

Recognizes the need for group collaboration, empathy, consensual decision-making, and respect for others. Behaviors to consider when rating this individual : facilitates team goal accomplishment, works collaboratively with others, team communication, models commitment.

Manages Multiple Priorities

Handles multiple assignments and priorities, yet still fulfills all commitments. Readily accepts new responsibilities and adapts well to changes in procedures. Gives appropriate priorities to

various work demands.

Organizational Agility

Knowledgeable about how organizations work. Knows how to get things done both through formal channels and the informal network. Understands the origin and reasoning behind key

policies, practices, and procedures; understands the cultures of organizations.

Supervision and Accountability

Provides direct daily supervision to staff, assigning work and monitoring departmental workflow. Adapts work assignments as needed. Ensures deliverables of direct staff. Directs daily

work activities to ensure appropriate coverage to include coordination of staff schedules, training, and development of staff, and tracking of staff attendance records.

MINIMUM EDUCATION AND / OR EXPERIENCE

Required :

Master's degree in Psychology, Social Work, or related field

years of experience conducting training in behavioral health settings

years of experience in instructional design and development, including experience developing e-learning staff, and tracking of staff attendance records

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and / or move up to pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

LEVEL OF CONTACT WITH CHILDREN

May / will have supervised contact with children.

May / will have unsupervised contact with children.

Will not have unsupervised contact with children.

TRAINING

Needs to successfully complete all required agency training indicated for this

Equal Opportunity Employer

We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance (a) and San Francisco Police Code, Article . Section .

Salary : $90,358

Apply for this job

Receive alerts for other Manager of Learning and Instructional Design job openings

Manager of Learning and Instructional Design

What are the responsibilities and job description for the Manager of Learning and Instructional Design position at Pacific Clinics?

What is the career path for a Manager of Learning and Instructional Design?

Job openings at Pacific Clinics

Not the job you're looking for? Here are some other Manager of Learning and Instructional Design jobs in the Los Gatos, CA area that may be a better fit.

We don't have any other Manager of Learning and Instructional Design jobs in the Los Gatos, CA area right now.

AI Assistant is available now!