Office Supervisor

Compensation We Offer

• The initial compensation for this position ranges from $21.44 - $26.37 per hour.
• Salary is dependent on commensurate experience above the minimum qualifications for the role and internal equity considerations.
• The salary may also vary if you reside in a different location than the location posted. 
• 7.5% Bilingual Differential for qualified positions*
  
  • * Must meet company policy eligibility requirements.

 Benefits We Offer

• Benefits eligibility starts on day ONE! 
• We Offer Comprehensive Medical, Dental & Vision benefits, Voluntary Life Insurance, Flex Spending, Health Savings Account, EAP, and more!   
• Employer Paid Long-Term Disability & Basic Life Insurance
• 401K Employer Match up to 3.5%
• Competitive Time Off Plans (may vary by employment status)
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

Who We Are 

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults. 

Who We Serve 

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.   

Program Type: Children Services
Population Served: 0-21

POSITION SUMMARY:

Primary responsibility is to coordinate clerical support to the Program Director and program operations.  Maintains an efficient and timely flow of all support materials and clerical tasks assigned by management and delegates assigned work evenly to subordinates to maintain a productive office setting.  Anticipates potential problems and implements solutions or refer problems/solutions to management.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervises front office staff and coordinates work processes with revenue staff to ensure progress notes, client MediCal eligibility printouts, Payor Financial Information (PFI) and all other necessary documents are filed in a timely manner.
• Coordinates clerical support and work assignments among the office support staff.
• Responsible for the operations and telephone messages at the reception desk.
• Responsible for all office procedures, including but not limited to, URC, UMDAP, client fee collection, typing, copying, filing, schedule board, appointment calendars and the distribution of memos, forms and other correspondence to all staff and interns as directed.
• Collects insurance information on all clients and submits bimonthly insurance forms on insured consumers to private health insurance companies.
• Maintains access and storage of current and closed charts and acts as Medical Records Custodian.
• Maintains a sufficient supply of forms and office supplies.
• Knowledge of the PATS and IS systems.
• Obtains systems access for all newly hired clinical and support staff.
• Determines work procedures, prepares work schedules and expedites workflow of staff.
• Ensures the timely submission of all performance appraisals, new hire, termination paperwork, incident reports and other employee status changes including informing HR of employee leaves, work-related injuries and employee incidents.

EDUCATION and/or EXPERIENCE/POSITION REQUIREMENTS:

• College degree or previous experience in data entry, revenue, insurance billing in a community mental health field, which involves using the DMH, MIS or IS in submitting claims.
• Two (2) years work experience in areas of staff supervision, recruitment and evaluation preferred.
• Ability to analyze data and recommend solutions.
• Excellent customer service skills and ability to interact at all levels of staff and management.
• Demonstrated proficiency in support services or revenue management determines specialty path.
• One (1) to two (2) years administrative or office support experience.
• Excellent computer skills and demonstrated ability to work in Windows environment (including Work and Excel).
• Must be able to compose and type correspondence using correct format and grammar.
• Ability to coordinate and direct the workflow and work schedules of subordinate staff.
• Bilingual abilities consistent with program/client needs strongly preferred.
• Must possess a valid California driver's license and maintain an insurable driving record under the Clinics' liability policy.

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Equal Opportunity Employer

We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.