Restaurant Chief Operating Officer

We’re Pacific Coast Hospitality…we recruit the best, most qualified leadership talent for top hospitality organizations across the western U.S. and British Columbia.

Increase your chances of an interview by reading the following overview of this role before making an application.

Market : San Jose, CA

Job Description :

We are searching for a top caliber Restaurant Chief Operating Officer to lead this private company into the future. The need to honor and respect our well-established culture and values is a must, and a clear understanding of current restaurant systems and trends with a vision for the future is also a prerequisite.

Community involved for over 30 years, this position is based out of the South Bay area (San Jose) and currently responsible for 5 restaurants, with the possibility of more to come! We are a second generation, family-owned company with a tremendously loyal guest following, industry low turnover, an exceptional work environment with an exceptionally balanced quality of life, and a very competitive compensation package based off of your career track record.

Strategy Leadership / Management : Drives profitable growth and ensures long-term vitality of the business via strategy and effective management. Sets, recommends and implements business strategy, short- and long-term objectives and goals; develops, presents and accomplishes approved annual plan and provides leadership for senior team. Knows the business model, business drivers and mission, critical technical and functional skills needed to do the job at various levels in management of the organization.

Decision Making / Authority : Reports directly to owners. Makes leadership decisions including all issues related to effective capital expenditures and investment, business operations, talent and human resources and contract / asset acquisition, retention and new revenue streams. Builds rapport with people and establishes relationships while moving towards problem resolution. Works towards consensus by establishing shared goals and win-win solutions.

Business / Financial Results : Drives profitable and effective operations, strategies and initiatives to ensure financial success. Establishes effective business model and organization structure to deliver results for all units. Positions the organization to remain competitive or market leader. Develops both short- and long-term strategies that move the business to desired profit and competitive state. Ensures short-term and long-term implementation plans are in place and executed to support strategy.

Compliance : Ensures Company has systems and controls, policy and processes are in place to achieve regulatory requirements including financial, human resources, operating, technology etc.

Team Leadership & Development : Serves as the leader to ensure recruiting and retention strategies match short and long-term business needs; enables training, coaching, development and direction for associates to achieve the highest level of contribution to organization.

Relationship Management : Builds and maintains key relationships with guests, community, team members, management members and industry to ensure Company is positioned effectively in the marketplace. Keeps the guest (internal and external) in the forefront of their thinking at all times.

Requirements : Ideal candidate will have the following :

• Executive / Senior Management role (5 years’ experience); restaurant industry experience, serving as Director of Ops, VP of Ops, or COO.
• College degree in associated field.
• Ability and desire to build community relations and promote the growth of the concept within and outside of the four walls.
• Superior working understanding of industry financials (building sales, product costs, labor management, etc.)
• Excellent people and communication skills. Leadership that reflects our core values : teamwork, equal treatment of all, honesty, willingness to go above and beyond in support of team members, open and honest communication style.
• Strong guest-oriented philosophy at all times.

Salary Range & Benefits :

Job Category : Restaurant Chief Operating Officer

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Salary : $140,000 - $150,000