Description

Pacific Crest Federal Credit Union is hiring for a Training Developer in Klamath Falls, Oregon.

Actualize Pacific Crest’s Mission of providing our members and communities with the opportunity to prosper by leading Pacific Crests efforts through oversight and guidance of designing, implementing, and managing comprehensive training programs that develop and enhance the skills and knowledge of our employees. The Training Developer will collaborate with various departments and (SME's)subject matter experts to identify training needs and assist with the identification and development of effective training materials to ensure every employee’s opportunity for success in the delivery of a Crest Experience to our members.

Who We Are...

We believe in the kind of service that comes only through a local institution, where every single person is a member — not a number. Our staff have roots here, and we care about the people we work with, both as members of our credit union, and as members of our community.

So we listen with purpose. We bring creativity to challenges. We demonstrate integrity. And we deliver a structure of financial products and services to help our members explore the scope of what’s possible.

Essential Job Functions

• Ensure every employee is equipped to deliver exceptional service to every member, every time.

• Identify and understand enterprise wide training needs, develop and/or acquire materials to ensure delivery of and participation.

• Oversee and coordinate the development of the employee onboarding program.

• Collaborate with department heads and SME's to identify training needs, and assist them in developing role specific training for their teams, while supporting their efforts to provide effective training.

• Conduct regular needs assessments to stay informed about changes in the organization and industry trends

• Establish and maintain relationships with external training providers as needed.

• Ensure that all training programs comply with relevant laws, regulations, and industry standards.

• Participate on project teams.

• Develop effective curriculum using effective instructional methods to promote organization wide employee growth and development in alignment with strategic and individual goals.

• Conduct individual and/or group training, demonstrations, and workshops; select or develop training aids such as handbooks, visual aids, and tutorials.

• Create and develop a Learning Management System to record and maintain training records for all employees.

• Measure the progress of trainees through routine tests, observation, and feedback from supervisors. Providing LMS reports to managers on staff's development.

• Assist with community education efforts.

Qualifications

Education and Experience: 

• Minimum of 3 years of similar or related experience
• Ability to train, motivate, and influence people as part of a team

KNOWLEDGE AND ABILITIES:

• Strong interpersonal skills; presents a positive and professional image, effectively collaborates with diverse teams, and is successful at achieving results through the effort of others
• Strong analytical, decision-making skills, making recommendations, solving complex problems
• Superior written, presentation, and verbal communication skills are required
• Excellent technical skills
• Ability to connect with people
• Simplify and clarify complex topics.

SPECIAL FACTORS AND PHYSICAL DEMANDS:

• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) is necessary.
• Ability to lift and/or carry up to 25 pounds.
• Stooping; kneeling; crouching; and reaching below, at, and over shoulder level required.
• Sitting – 80%; standing and walking - 20%.
• Hearing, visual, and verbal ability required.

Pacific Crest Federal Credit Union is an Equal Opportunity Employer.