Patient Counselor

Position: Patient Counselor

Reports To: Director of Sales

FLSA: Non-exempt

Job Responsibilities

• Manage Physician Surgical and Clinical Scheduling.
• Coordinate patient care, ensuring accuracy of prescriptions, surgical consents, and instructions.
• Optimize physician schedules to maximize revenue and profitability.
• Stay updated on current promotions and marketing strategies.
• Conduct patient consultations for DLV products and services, aiming for high conversion rates.
• Coordinate co-management services with patients.
• Facilitate strong communication with the surgery team and inside sales.
• Track conversion rates and total surgeries booked, reporting monthly and quarterly.
• Manage drop kit sales and optimize sales efficiency.
• Identify strategies to enhance patient care efficiency.
• Maintain strong knowledge of Dougherty Laser Vision surgical products.
• Oversee execution of OD/MD consultation days.
• Provide strategic input on regional opportunities and competitive activity.
• Utilize analytical skills to optimize revenue per patient.
• Deliver presentations and develop relationships with key referring patients.
• Prioritize day-to-day activities to execute sales and marketing initiatives.
• Drive sales volume through alumni patient referrals and cross-selling opportunities.
• Create consistency in patient experience across all locations.
• Optimize average sales price per patient through pricing strategies.
• Enhance social media engagement and online presence.
• Coordinate internal marketing efforts and align with outside sales.
• Manage DLV patient products and services.
• Drive excellence in patient satisfaction surveys and communicate results.
• Meet or exceed year-over-year patient referral growth objectives.
  
  

Minimum Qualification

• Excellent written and verbal interpersonal skills; including the ability to interact with people at all levels of the organization including the executive leadership team is required.
• Excellent customer service skills.
• Comfortable working with Microsoft Office programs.
  
  

Physical Requirements

The physical demands and characteristics of the work environment described here are representative of those that could occur in the performance of the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Travel for this role is a requirement of employment.
• Must be able to remain in a stationary position for a minimum of 4 hours and a maximum of 8 hours during the workday.
• Frequently moves items weighing 10-15 lbs.