What are the responsibilities and job description for the Service Advisor position at Pacific Golf & Turf?
Pacific Golf & Turf is the Northwest's premium supplier of John Deere Golf and EZGO products. We are seeking a Service Advisor who is highly organized and loves to provide excellent customer service. We are a growing company that strives to be the best at taking care of our customers and we’re looking for a qualified and motivated candidate to help us grow and be part of our winning team. We love to come to work, work hard, have fun, and be honest dependable partners for our customers.
Primary Purpose and Essential Functions: To provide exceptional customer service as well as administrative support for the service department.
General Duties/Responsibilities:
• Answer phone calls directed to the service department and follow up with customers in a professional manner
• Schedule and coordinate service appointments
• Review & process technician notes. Ensure accuracy and that notes are presented in a way that is easy to understand
• Preparing service quotes and relay to customers
• Open, review, and close repair orders. Ensure accuracy and file warranty claims
• Stay current on warranty guidelines/requirements in order to ensure optimal reimbursement and develop relationships with our manufacturers
• Follow up on shorted warranty claims and recover as much as possible
• Monitor recalls from manufacturers and ensure compliance
• Work with Service Manager to achieve overall company goals as well as branch location goals
• May perform additional duties as assigned by leadership
Qualification Requirements:
• HS diploma or equivalent with some applicable shop, service, or maintenance management/administration experience
• Proficient and productive with Microsoft Word & Excel, typing 45 wpm, and 10-key calculator CRT/Data Entry and the ability to learn new systems
• Ability to lift a weight of 50# or more, on occasion
• Ability to solve practical problems and to read/interpret instructions furnished in written, oral, diagram or schedule form
• Successful candidate will have a positive attitude, proven communication skills, enjoy being part of a team, and a desire to provide great customer service
Desired Qualifications:
• Technical or mechanical experience
• Service Advisor or Writer experience
• Warranty administration experience
• Basic understanding of parts and inventory management
Day Shift: Monday – Friday
Wage - $20-$22 per hour DOE
Competitive benefit package including: Medical, Dental, Vision, Life, and Disability. Vacation, Sick, and Holiday Pay. 401(k) plan with company match.
Salary : $20 - $22
