Treatment Coordinator - Pacific Heights Dental

With our office in Pacific Heights, your dentist in San Francisco is conveniently located to help with all your dental needs whether scheduled or unexpected. We believe in a patient-first approach to treatment, based on communication and compassion. At Pacific Heights Dental you are an active participant in your oral health plan. We understand dental visits can be stressful, and we're focused on creating a calming environment designed to reduce anxiety. Our San Francisco dentist office is a warm and welcoming place. Our friendly staff will help you with any questions or concerns, leaving you to focus on the essential aspect: your family's health.

To learn more about our office, check out our website here: https://www.pacificheightsdental.com/

Job Description

Our treatment coordinators are vital in providing our patients with a best-in-class experience. Through patient education, our treatment coordinators ensure our patients fully understand what their treatment plans involve and help to increase case acceptance. The Treatment Coordinator is responsible for managing treatment plans, collecting co-pays and balances, and scheduling patients for their next visit. By joining our team, you will have:

• Work Life Balance
• 3 Weeks Collective Paid Time Off & 8 Paid Holidays
• Paid Parental Leave
• Medical/Vision/Dental Benefits
• 401k Match
• Professional Growth and Career Advancement Opportunities

Key Responsibilities

• Build patient relationships and provide exceptional customer service by creating a calm and warming environment.
• Act as a liaison or case manager between the practice and the patient. 
• Review treatment plan with patients, answer questions and concerns, discuss financial options, and make financial agreements regarding treatment, cost, and method of payment 
• Collect payments and copays. 
• Monitor, schedule, and call patients to fill any Doctor or Hygiene openings.
• Ensure that patients with outstanding balances are informed of the practice’s financial policy.  
• Schedule new patients within two to four days of their initial call. 
• Ensure that all patient records are current and accurate. 

Qualifications

• Customer service/sales experience
• Dental office experienced (preferred)

Additional information

Additional Information:

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

Working Environment & Physical Requirements

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.

Job Type: Full-time

Pay: $35.00 - $38.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Application Question(s):

• Are you at least 18 years of age?

Experience:

• Dental office: 1 year (Preferred)

Work Location: In person

Salary : $35 - $38