What are the responsibilities and job description for the Insurance Customer Service Representative position at Pacific Hometown Insurance?
About Us:
We are a well-established property and casualty insurance agency with decades of experience serving our clients' needs. Our team values customer satisfaction, professionalism, and a friendly work environment. We’re looking to add a licensed customer service representative to our office who is passionate about delivering excellent service.
Key Responsibilities:
- Provide exceptional customer service to clients via phone, email, and in-person.
- Assist with policy changes, claims inquiries, renewals, and billing questions.
- Offer support with new business quotes and policy issuance.
- Maintain accurate customer records and documentation.
- Stay up-to-date with insurance products, industry trends, and company procedures.
Qualifications:
- Must hold a valid Property and Casualty Insurance license.
- Previous experience in customer service, ideally in the insurance industry, is preferred.
- Strong communication skills, both written and verbal.
- Detail-oriented with excellent organizational skills.
- Ability to work well independently and as part of a team.
- Proficiency in Microsoft Office and Hawksoft is a plus.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Benefits:
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Ability to Commute:
- Eugene, OR 97401 (Preferred)
Work Location: In person
Salary : $18 - $25