What are the responsibilities and job description for the Front Desk Agent position at Pacific Hospitality Group?
Who We Are :
Feel valued and cared for at DoubleTree by Hilton Hotel Santa Ana-Orange County Airport. At this property, you will be part of a team that values being proactive with guests and giving them a memorable experience for every stay.
Are you ready to take your career to the next level? Apply Today!
Company Description :
Pacific Hospitality Group provides a unique value proposition to investors and team members through our
owner / operator approach. We are a family focused company committed to long term holds that enable us to
grow our business and our team members. Our vision is to enrich people's lives by offering memorable
experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term
value creation and sustainable growth.
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change,
Humility, Respect, & Fulfillment
Job Description
WHAT YOU WILL ACCOMPLISH
- Welcomes guests by greeting them in an enthusiastic and professional manner, answering questions and
responding to requests. Provides information about hotel and hotel amenities.
rooms, obtaining information and signatures. Issues door key cards. Establishes guest credit by verifying
credit cards or obtaining cash. Seeks opportunities to maximize revenue
patience, tact and diplomacy to defuse anger. Collects accurate information and resolves conflicts. Keeps
immediate supervisor promptly and fully informed of any problems, potential safety issues, or unusual
situations so prompt corrective action may be taken. Communicates with other departments to fulfill
guest needs.
guest accounting functions according to hotel procedure to ensure all guest and house accounts are
completed and accurate. Collects hotel revenue by entering services and charges, computing bills and
obtaining payments. Runs all necessary reports and balances paperwork.
Notifies supervisor and / or Security of all unusual events, circumstances, missing items, or alleged theft.
WHAT YOU WILL BRING
Provides warm and welcoming experience for all guests and visitors. Handles all aspects of guest
registration / check-in and check-out procedures. Provides special assistance and information about the hotel,
hotel amenities, and local area attractions. Resolves guest concerns and provides professional service to gain high
level of guest confidence and satisfaction. Enters information into computer system, collects funds and runs
necessary reports. Seeks opportunities to maximize revenue.
GREAT IF YOU HAVE
cultural, economic and educational backgrounds for the purpose of resolving problems / complaints and
providing a high level of guest satisfaction.
difficult guest, during busy activity periods or in an emergency situation.
communicate with guests. Proficiency in another language a plus.
We provide equal employment opportunities to all employees and applicants for employment and prohibit
discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or
any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment including recruiting, hiring, placement,
promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Other details
Apply Now
Salary : $18
