What are the responsibilities and job description for the Front Office Supervisor position at Pacific Hospitality Group?
Who We Are :
Feel valued and cared for at DoubleTree by Hilton Hotel Santa Ana-Orange County Airport. At this property, you will be part of a team that values being proactive with guests and giving them a memorable experience for every stay.
Are you ready to take your career to the next level? Apply Today!
Job Title :
Front Desk Supervisor
Reporting to : Oscar Uriostegui
Department / Group : EC / Dept. Head :
Oscar Uriostegui
Location : (Remote option : Y / N)
Hotel Zessa
Job Code / Req# :
Level / Salary Range :
19.00
Position Type : HR Contact :
Desired Hire Start :
ASAP / Confidential
of direct reports : Yrs. of experience
External Posting URL :
External Posting URL
Internal Posting URL :
Internal Posting URL
Company Description :
Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner / operator approach. We are a family-focusedcompany committed to long termholds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment.
Job Description
What You Will Accomplish
- Provides guidance and leadership to Guest Services Agents and Bell Persons whenever necessary. Provides feedback about performance and may be involved in the evaluation process. Provides feedback to management on workrelatedissues including those that might lead to disciplinary action. Makes assignments and distributes workload; manages day-to-day workflow. Provides subject-matter expertiseto co-workers. May be assigned time-keeping authority. Provides training and coaches'staff.
- Ensure Guest Services Agents consistently review expected arrivals in advance, check guests in / out of hotel according to procedures, ensure accurateguest billing, and make reservations outside of hours.
- Ensures Guest Services Agents are adhering to all established accounting & cashiering practices including processing package adjustments, transfers, writeoffsand disputes. Runs all necessary reports and balances paperwork.
- Receives and records vouchers, credit cards, personal checks, business checks, cash, and other forms of payment. Converts foreign currency at current posted rates.
- Effectively deals with internal and external customers, some of whom may require a high levelof patience, tactand diplomacy to defuse anger. Collects accurateinformation and resolves conflicts. Keeps immediate manager promptly and fully informed of any problems, potential safety issues, or unusual situations so prompt corrective action may be taken. Communicates with other departments to fulfill guest needs.
- May provide concierge assistanceby providing information about services guests may require, such as dining, recreation, entertainment, shopping, business, travel, and hotel amenities. May assistwith related reservations.
- Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and / or Security of all unusual events, circumstances, missing items, or alleged theft.
- Notifies management of any problems resulting from guest complaints, intoxicationor disruptive behavior.
- Maintain the integrity of the room inventory and optimizeroom revenue when blocking or rooming guests.
- Performs essential functions of Guest Services Agent as needed.
- Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.
What You Will Bring
Responsible for assistingthe Front Office Manager with the planning, organization, development and direction of the Front Desk and Bell staff to operateat the highest service standards as they relate to efficiency, professionalism, accuracy, and customer service. Builds and manages teams effectively.
Great If you have
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Reviewed By : Name
Date :
People Team Approved By :
Name
Date :
EC Approved By :
Name
Date :
Last Updated By :
Name
Date / Time : Other details
Apply Now
Salary : $19
