Reservations - Reservations Coordinator

Company Description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Job Description

what you will accomplish

• Maintain warm, hospitable guest relations in all interactions and ensure the highest level of professionalism.
• Manage guest reservations, pre-arrival experiences, and special requests to uphold the resort's luxury standards.
• Accurately manage room availability, rates, and occupancy to optimize reservations and upsell when possible.
• Process reservations via phone, email, and online platforms (Synxis, HMS, Revinate, Sertifi, etc.).
• Respond to and resolve guest inquiries, complaints, or questions promptly and courteously.
• Collaborate with other departments (Front Desk, Housekeeping, Sales) to ensure all guest needs are met.
• Handle group reservations and manage high-demand periods efficiently.
• Maintain guest information to enhance personalized experiences.
• Process payments, compute bills, and make changes to reservations as needed.
• Work under pressure during peak times, ensuring smooth operations.
• Follow all Ko'a Kea Hotel & Resort policies and procedures while maintaining professionalism in appearance and behavior.
• Take responsibility for personal growth and development, maintaining a positive, team-oriented attitude.
• Perform other job duties as instructed by the department manager.
  
  

what you will bring

• Knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Knowledge of hotel departments and functions.
• Strong mathematical and computer skills, with proficiency in Microsoft Office and PMS software.
• Ability to actively listen, learn quickly, and manage multiple tasks in a fast-paced environment.
• Ability to maintain accuracy and attention to detail while handling guest interactions and requests.
• Ability to lift, push, and pull a minimum of 20 pounds and perform physical activities such as lifting, walking, and handling materials.
• Ability to remain calm under pressure and resolve issues with professionalism.
• Willingness to work evenings, weekends, and holidays based on business needs.
• Passion for providing excellent customer service with exceptional organizational skills.
  
  

great if you have

• Must have knowledge of all hotel departments and events.
• Must have good mathematical and computer skills.
• High school education and relevant training and experience required. Additional education is preferred. Knowledge of local area required.
  
  

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Pharmacy Insurance
• 401K
• Referral Bonus
• Paid Time Off
• Birthday Holiday (Full-Time or Part Time Only)
• Gone Fishing Holiday (Full-Time Only)
• Opportunities for advancement
  
  

Wage: $22.66

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.