Sales and Marketing - Marketing & Sales Coordinator

Who We Are :

At this dual property, the AC hotel and Residence Inn by Marriott provides a perfect blend of Southern hospitality and European style, in the heart of North Texas. At this property, you will be part of a team that values being proactive with guests and giving them a memorable experience for every stay.

Are you ready to take your career to the next level? Apply Today!

What You Will Accomplish

The Sales Coordinator assists the Sales and Marketing team with general office duties (i.e. answering phones, filing, mail, email, copying, faxes, etc.) Additional duties may typically include preparing / completing sales-related documents (i.e. proposals, contracts, lead distribution and turnovers); coordinating group leads and / or reservations, VIP arrivals, special event and preparing a variety of reports. Provides professional service to gain high level of guest confidence and satisfaction. Enters information into computer system and runs necessary reports. Seeks opportunities to maximize revenue and streamline day-to-day processes.

• Welcomes guests / callers in an enthusiastic and professional manner, answering questions and responding to requests. Provides information about hotel, local area attractions and hotel amenities. Mails confirmation and literature requested and replies to all inquiries. Forwards calls to appropriate team members / departments.
• Performs general office tasks such as filing, distributing mail, responding to email, photocopying, sending / receiving faxes.
• Assists with preparation and assembly of sales / marketing information such as proposals and contracts. May assist with press releases and related projects.
• Assists team with activities involved with sales research and planning such as customer mailings, gathering information about competition's programs, and performing basic market related analysis.
• Maintains records by entering required sales, reservation, and account data into systems. Runs and prepares all necessary reports as required.
• Effectively deals with internal and external customers, some of whom may require a high level of patience, tact and diplomacy to diffuse anger. Collects accurate information and resolves conflicts. Keeps immediate supervisor promptly and fully informed of any problems, potential safety issues, or unusual situations so prompt corrective action may be taken. Communicates with other departments to fulfill guest needs.
• Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and / or Security of all unusual events, circumstances, missing items, or alleged theft.
• Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
• Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.
• Works closely with front desk / group reservations coordinators to ensure accuracy of information. Ensures front desk receives accurate current group information.
• Improves job knowledge by attending training sessions as instructed. Cross-Training in other departments such as Reservations and Front Desk may be required and may assist those functions as needed.
• Attends meetings as required, (i.e., weekly sales meetings, Banquet Event Meetings and Resume meetings) to provide necessary details of sales groups to all necessary departments.
• Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.

What You Will Bring

Great If you have

Physical Requirements :

While performing the duties of this job, the employee is regularly required to walk, sit, use hands to reach with hands and arms, and stoop, kneel, or crouch. Must be able to lift / move and up to 50 pounds of force occasionally, and / or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Finger dexterity is required to operate a computer keyboard, calculator and other office / IT equipment.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other details

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