What are the responsibilities and job description for the Sales Support Specialist position at Pacific Industrial Development?
Job Description
Job Description
We are looking for a detail-oriented Sales Support Specialist to join our growing team in Ann Arbor, MI! You will provide support to our sales team and respond to customer queries. Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. We are seeking someone that is a self-starter, extremely organized, and able to prioritize tasks. We expect you to perform well in a team environment and have exceptional people skills. Ultimately, you should be able to contribute to creating and maintaining good relationships and ensuring smooth sales team operations.
Responsibilities
- Process customer purchase orders and all related customer documentation
- Exercise strong writing skills for internal reports
- Work closely with the purchasing and shipping departments on issues pertaining to customer accounts and inventory
- Manage databases and spreadsheets for Materials Requirements Planning (MRP)
- Key role in the customer experience and with outside sales team to build and maintain customer relationships
- Suggest sales and process improvements
Requirements
What We Offer
About PIDC
PIDC is a global manufacturer of advanced materials, with manufacturing sites in the U.S. and China and offices throughout the U.S., South America, Europe, and Asia. Leveraging our expertise in alumina, rare earths, zeolites, and boehmites, we develop precisely-right materials industries such as automotive, oil & gas, electronics, alternative energy, construction, chemical, pharmaceutical & medical, and security & authentication.
From the highest quality industry standards to highly customized and tailored formulas, PIDC delivers precisely what you need. Across all our people, products, and processes, we work to ensure that we continually meet requirements, add value to your product, and deliver what we promise.