Director of Continuous Improvement

Pacific International has been retained by a leading multi-site service provider backed by a top-tier private equity firm. The organization has experienced significant growth and is focused on scaling its operations while maintaining industry-leading service and operational excellence.

As part of this expansion, they are looking for a Director of Continuous Improvement, a key leadership role responsible for driving operational efficiency, standardizing processes, and leading transformative initiatives across multiple locations. Reporting directly to the Chief Operating Officer, this role will have a direct impact on optimizing workflows, reducing cycle times, and improving overall business performance.

Essential Responsibilities:

Operational Excellence & Process Optimization

• Lead the development and implementation of process improvement initiatives to enhance efficiency, reduce cycle times, and optimize overall performance.
• Standardize operational procedures across multiple locations to ensure consistency and quality.
• Utilize data analytics and performance metrics to drive continuous improvements and cost reduction strategies.

Change Management & Leadership

• Champion change management efforts, ensuring smooth implementation of new processes and systems.
• Collaborate closely with regional managers and site-level teams to identify operational challenges and drive solutions.
• Foster a culture of continuous improvement by training and mentoring teams in best practices and process optimization.

Strategic & Tactical Leadership

• Develop and execute long-term strategies to support business growth and operational scalability.
• Align improvement initiatives with overall company objectives, working in partnership with senior leadership.
• Lead key operational meetings and provide regular updates on performance metrics and strategic initiatives.

Customer & Employee Focus

• Enhance customer experience by implementing process improvements that increase service efficiency and quality.
• Promote a balanced approach between employee engagement, operational success, and customer satisfaction.
• Act as a leader in building a culture of accountability, development, and high performance.

Qualifications:

• Bachelor’s degree in Business, Engineering, or a related field; advanced degree preferred.
• Seven to ten years of experience in operational excellence, continuous improvement, or lean management roles.
• Demonstrated success in leading large-scale process improvements across multiple locations.
• Strong leadership and stakeholder management skills, with the ability to influence at all levels of an organization.
• Experience with ERP systems and data-driven decision-making; familiarity with CCC is a plus.
• Background in a private equity-backed environment is beneficial.

About Pacific International:

Pacific International, a globally recognized retained executive search firm, is dedicated to empowering Fortune 500, FTSE 100, and high-growth enterprises in building exceptional C-suite, senior-level, and strategic leadership teams while championing diversity and inclusion. Our adaptability, agility, and forward-thinking ethos distinguish us in the ever-evolving business landscape.

Since 1997, we have been dedicated to building lasting client partnerships based on trust and reliability, and a proven track record of successful C-suite and mid- to senior-level leadership project delivery across many key industries globally

Diversity Statement:

At Pacific International, diversity, equity, and inclusion are at the core of who we are and what we do. Our commitment to these values is unwavering, and we proudly champion diversity on behalf of our clients in every Executive Search mandate we undertake. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. In pursuit of these objectives, we actively encourage applications from individuals of all backgrounds and identities.

Questions?

Email: Aleen.kirmani@pacific-international.com