Renovation Field Manager

SUMMARY:

Directs, plans, and coordinates all production activities performed by crews according to pre-established schedules, standards, and procedures to provide a high-quality service to our internal and external customers within budget. Assists Account Manager with all customer inquiries, assures completion, and keeps Account Manager informed on the status of all sites and production activities.

PRIMARY RESPONSIBILITIES:

All responsibilities of the position include but are not limited to the following.  Management retains the discretion to add or change the responsibilities of the position at any time. 

Plan and supervise Renovation activities according to specifications and client expectations to assure customer satisfaction. Including, but not limited to the following areas:

• Routing and scheduling the daily activity of production personnel.
• Assists crews with renovation activities including project start up, plan reading, material pick up, plant layout and identification, details, and clean up.
• Landscape renovation tasks, such as: hardscapes, water features, boulder placements, paver patios and pathways, retaining walls, dry-creek beds, drainages, new plants installations, irrigation upgrades, etc.
• Irrigation installation and repairs. Includes clock programming to ensure proper watering of new plant material.
• Ordering all plant material and equipment needed to complete all renovation jobs.
• Application of pre-emergence for shrub bed weed control.
• Perform and/or train on pruning and special technical or detailed projects.
• Prioritizes all renovation issues and proactively takes advantage of weather changes to maximize productivity, safety, and customer satisfaction.
• Supervise completion of accurate paperwork and coding of receipts.
• At the end of the day, proactively plans for the next working day with the Foreman and has all material possible to make sure the crew is not held back.
• Timely response to customer inquiries and provide proactive communication to Account Manager or directly to clients to ensure expectations are being met.
• Keep Account Manager informed of all changes in production related activities or issues that will impact customer’s properties.
• Manage Direct Job Costs through establishing labor forecasts, monitoring job cost hours, and purchasing materials according to budget/bids through utilization of Aspire system.
• Walks completed jobs prior to confirming completion of work to Account Managers and makes sure it’s ready for a successful visit from customers if necessary.
• Meets Account Manager on sites, collects information from it, assures timely completion, and provides pictures of completion to Account Manager to share with customer.
• Monitor quality of projects, identify problem areas, and facilitate planning of corrective actions if needed.
• Proactively communicates with Foremen every time there are additions or changes to routes to identify areas of concern and train them to be proactive with details required.
• Plans training opportunities on a one-on-one basis for Foreman at the job sites.
• Act as 24/7 point of contact for Account manager and supervised production personnel to communicate and respond to issues.
• Maintain positive working relationship with Account Managers and peers.

• Ensure that Foremen and Gardeners comply with their job descriptions and coaches them on their career development. Including, but not limited to the following areas:
  • Promote and hold employees accountable to company policies and standard operating procedures (SOPs), report unacceptable behavior to Branch Manager.
  • Evaluates all new employees on a weekly basis for about a month to ensure company policies and expectations are being met and to make sure all new employees receive the proper feedback and training to help them succeed during their employment with PLM.
  • Evaluate crew performance on a consistent basis and coordinate formal evaluations with Branch Manager. Provide ongoing field training of the Foremen and makes sure Gardeners are being developed properly by their Foreman.
  • Develop individualized training and development plans for Gardeners that show desire, leadership, and ability to become Foreman.
  • Develop and maintain a positive work environment with supervised employees through strong leadership.
  • Facilitate conflict resolution between Foremen and/or Gardeners.
  • Document and administer progressive discipline to Foremen and Gardeners. Keeps Branch Manager and/or Personnel Director updated or involved if necessary.
  • Proposes promotions and pay increases for employees as merited to Branch Manager.
  • Submits or facilitates all Status Change inquires to Personnel Administrator for filing
  • Ensures that all team members are aware of and are in attendance at scheduled team, safety, and company meetings.
  • Trains, tests, and certifies all drivers working in his/her area prior to them getting behind the wheel of a company vehicle.
• Meets with Branch Manager on a weekly basis to report, discuss, and plan operational issues to meet company expectations.
• Submits monthly field and equipment inspections to Branch Manager.
• Awards recognitions and collects all appropriate photos or feedback as required for EOM program.
• Assist Enhancement Supervisor with planning and quality control of enhancements.
• Assure proper use, care, and inventory of company vehicles, equipment, and tools assigned.
• Assist crews with production tasks if necessary due to tight schedules, urgent inquires, emergency requests, supplementing during illness, vacation, LOA, equipment breakdowns, etc.
• Works very close with Shop Mechanics to assure all equipment is working properly and/or coordinate any equipment assignment modifications if necessary.
• Assist crews with unexpected equipment problems and with reporting of equipment repair needs to shop mechanic.
• Assists Operation Manager with equipment, facility, and inspections reports requested.
• Manages cleanliness of all work areas, equipment, and tools assigned to their respected work area.
• Reviews and/or perform all accident reports and investigations, take corrective actions to the best of your ability to prevent future accidents.
• If possible, provide bilingual communication between, management, clients, and crews.

TECHNICAL ABILITIES:

• Bilingual communication skills preferred.
• Supervision, praise, and discipline.
• Expertise in Landscape Specialized Renovations as mentioned above.
• Smart controllers and irrigation system operation to ensure adequate, efficient irrigation on site. Including: clock programming to ensure proper watering of renovated landscapes and perform irrigation repairs, maintenance, and “tune-ups”.
• Expertise on the use of landscape renovation equipment, such as: Dingo/Ditch witch and all its attachments (forks, threncher, tiller, bucket, etc.) excavator, tractor, woodchipper, pneumatic drill, rotary hammer, plate compactor, aerator, pressure washer, cut-off saw, trash pump, hard edger, weed eater, blower, powers shears, etc.
• Basic computer skills, ability to use Microsoft Word, Excel, and Outlook as well as learn and utilize company customer management software (Aspire), correspond using email, send and receive pictures electronically, etc.
• Abilities to use Smartphone technology.
• Generate and assign work orders to be added to routes or individuals.
• Verify and submit all time entry reports and Work Orders timely and accurately daily in our Aspire Software.
• Basic mathematical skills such as addition, subtraction, division, and multiplication; calculate chemical application rates and material needs based on each project, etc.

KEY RESULT AREAS:

• Ability to inspire others.
• Exhibit initiative, responsibility, flexibility, and leadership.
• Consistent high-quality results within budgeted hours.
• Positive client comments on service provided.
• Consistent development of technical and supervisory skills.
• High attendance to company training classes and involvement on safety meetings.
• High morale and motivation of crews.
• Maintain a clean, neat, and professional image of yourself, equipment, and trucks.
• Good verbal and written communication with management and peers.
• Perform work with high commitment to:
• • SAFETY – by keeping an accident-free safety record for self and crew AND be a positive safety impact on others,
  • EFFICIENCY – by performing at a high productive level, and
  • QUALITY – by achieving consistent praise for quality of work performed.
• Be punctual and have good attendance record.
• Work cooperatively and effectively as a team member.
• Display positive attitude, high motivation, and total attention to work.
• Know, follow, supervise, and enforce company policies and procedures. Accept supervision and constructive criticism.
• Ability to multi-task, establishes priorities, and follow-thru on all assignments related to clients and company.

Salary : $78,000 - $82,000