Landscape Maintenance Account Manager-Pacific, WA

POSITION SUMMARY

The Landscape Maintenance Account Manager (AM) manages properties, ensuring compliance with PLM design and maintenance contracts, including budgets and client expectations. The AM leads production crews by scheduling, training, inspecting quality, and ensuring excellent customer service. Building and maintaining positive client relationships through professional, transparent, and timely communications is essential.

ESSENTIAL FUNCTIONS

• Build strong client relationships through clear communication, trust, and meeting customer needs.
• Proactively manage properties with weekly site tours to ensure quality standards. Address landscape problems before they escalate.
• Operate in an Aspire Workflow Management System to analyze landscape maintenance route efficiency and contract profitability.
• Escalate maintenance contracts and contracted services deviating from PLM’s project management tool (Aspire)-define time and costs, and propose solutions.
• Identify and develop proposals for additional work based on issues and upselling potential for properties.
• Oversee crew work sites, ensuring efficiency and customer service. Ensure high-quality services meet deadlines and expectations.
• Ensure employees work efficiently and safely. Prepare crews with the necessary equipment.
• Manage company assets in the field, vehicles, and work sites.
• Work with administrative support for timely and accurate contract administration.
• Manage crew production time and produce billing documentation promptly.
• Develop strong maintenance crews through leadership, training, mentoring, and coaching.
• Keep accurate client files and reports.
• Ensure strong accuracy, attention to detail, and organization.
• Stay updated on market opportunities and competitor strategies to improve work methods.
• Establish good working relationships with team members.
• Foster positive communication and relationships with employees, management, vendors, and customers.
• Adhere to and enforce company policies and guidelines.
• Participate in and conduct meetings as requested.
• Perform other duties as assigned.

QUALIFICATIONS

• Five (5) years of landscaping experience or a degree/certification in landscape/ornamental horticulture.
• Proven ability to prioritize and manage 30 landscape maintenance contracts.
• Three (3) years of property management experience.
• Three (3) years of irrigation experience (repairs, installation, troubleshooting).
• Ability to learn, operate, and train others on new technologies and software applications.
• Operating within an Aspire Workflow Management System is a plus.
• Familiarity with PNW plant identification, disease and pest identification, and pruning/planting techniques.
• Ability to complete work reports and punch lists with above-average writing skills.
• Experience leading and supervising crews of 3-12 members.
• Knowledge of the proper use of landscaping equipment with 2-cycle engines.
• Current WA state pesticide license or ability to obtain within ninety (90) days.
• Clean WA state driver's license and ability to pass a background check.
• Excellent verbal and written communication skills in English; bilingual Spanish and English is a plus.
• Proficiency in computer software, including Word, Excel, Outlook, and Google Docs.
• Understanding outdoor environments and safety precautions.
• Experience in detail-oriented work.

PHYSICAL REQUIREMENTS

• Reliable, consistent onsite work attendance for a Monday through Friday work schedule that will extend beyond a firm eight-hour workday.
• In all weather conditions, frequently move about work sites with steep grades, slopes, uneven surfaces, and other unpredictable terrain conditions.
• Weekday off-hours and weekend on-call duty are required four to five times per year.
• Be able to demonstrate proper lifting and carrying techniques to hourly workers with items weighing up to 50 pounds. Seldom perform this physical requirement alone.
• Ability to recognize and identify products from a distance.
• Demonstrate to hourly workers how to handle and move materials using hands, arms, and legs. Will seldom perform this physical requirement alone.
• Ability to work at a computer or desk for extended periods.
• Use vision to differentiate colors and products.

Employees of Pacific Landscape Management Inc. are expected to maintain a professional image and attitude consistent with the company’s vision, mission, and values. Employment is at will, meaning either party can terminate employment at any time.

This job description should not be considered all-inclusive. The employee understands that the job description is neither complete nor permanent and that it may be modified at any time. This job description does not create a contract of employment, it is simply an outline of expected duties for the position.

Pacific Landscape Management is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.