What are the responsibilities and job description for the Tier 1 Support Technician position at Pacific Legal?
A company is looking for a Tier 1 Support Technician to provide technical support and assist staff with technology-related needs.Key ResponsibilitiesProvide first-level technical support to internal staff and manage helpdesk ticketsSet up devices and install applications for new employeesDeliver instructional webinars and assist in onboarding new hires with technologyRequired Qualifications2 years of helpdesk or technology support experiencePrior support experience with Windows and MacOS systemsExperience with Microsoft 365 applicationsUnderstanding of current cyber security threatsWillingness to earn IT certifications