What are the responsibilities and job description for the Manager, Operations Project Team position at Pacific Life?
Job Description:
Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.
We’re actively seeking a talented Operations Project Team Manager to join our CMD Strategic Initiatives and Support team in Newport Beach, CA; Omaha NE or Lynchburg, VA.
This role is hybrid. We believe in empowering our employees to get work done both in and out of the office.
As an Operations Project Team Manager you’ll move Pacific Life, and your career, forward by leading a team of Project Analysts and their related interactions with Operations teams and divisional business partners. The manager oversees the staff’s daily activities, training, skill development and performance, striving to deliver both a stellar customer and employee experience.
How you’ll help move us forward:
Core Work Oversight
Demonstrates awareness of all active projects and their alignment with organizational goals.
Aligns Project Team and Operations partners to established project oversight methods, roles, and SLAs; Onboards new Operations Sponsors and supports their ability to take on related responsibilities.
Drives effective communication forums, ensuring Operations stakeholders understand organizational initiatives and impacts.
Monitors projects consistently, using findings and feedback to optimize processes and enhance service delivery.
Builds effective partnerships with external project teams (PMO, etc.); Project challenges impacting Operations are shared with Director and other stakeholders to be addressed.
Evaluates team workflow for efficiencies to maximize output.
Acts as Project Analyst for high-visibility initiatives, modeling project oversight to team.
Promotes the team as a professional career path within Operations.
Department Performance, Culture, and Development
Proactively develops and communicates short term (1-2 year) directional plan for department.
Accountable for building a cohesive, high performing team who meets established performance expectations; Develops a skilled, cross-trained talent pipeline for all staff, ensuring on-boarding, comprehensive department training, long-term career development, and performance management strategies are effectively executed.
Effectively cascades organizational objectives and information in a timely manner, helping teams positively understand and adapt to change; Ensures department fosters inclusion, positive morale, and strong working relationships.
Gathers 360° feedback from stakeholders re: all staff and provides well rounded feedback for individual development, including areas for developmental growth.
Staff meet established performance expectations for addressing customer needs, driving sound decisions and outcomes, overcoming obstacles, effective communication, meeting key deadlines, and ensuring documentation, adoption, and sustainability of outcomes.
Identifies trends impacting teams’ ability to meet performance objectives and ensures solutions are developed to address obstacles.
Development activities, check-ins and performance reviews for all department team members are completed thoroughly, following standards, by established timeframes.
Standards for promotions, merit, and annual reviews are clearly defined and equitably calibrated.
Conducts regular pulse checks to gauge staff engagement, challenges, and alignment; Staff are able to articulate understanding of objectives, purpose behind decisions, and their development opportunities and activities; Core themes are shared back with department leadership.
Self-Development
Meets target deadlines for personal check-ins and evaluations; Seeks material feedback from leadership and business partners to identify growth opportunities; Crafts meaning SMART goals to develop core Leader Attributes.
Remains current on organizational changes, industry direction, and project-related best practices to best support staff/department.
The experience you bring:
5 years of proven management experience (or demonstrated progressive leadership experience) within the financial services industry, preferably within a service-focused Operations environment.
4-year degree or equivalent experience.
Demonstrated drive and ability to motivate, develop, and direct multiple levels of employees to meet core departmental objectives and drive business goals.
Strong desire to deliver a stellar internal service experience.
Strong knowledge of annuity and/or life insurance products, workflows, and systems utilized to support those products.
Proven ability to successfully lead operations-scale projects, leveraging standard project methodologies.
Able to plan, lead and implement successful project outcomes within a team.
Ability to maintain strong organizational skills in a high-volume, fast paced environment under tight deadlines.
Excellent communication skills and ability to deal successfully with a variety of customers and stakeholders, overcome obstacles, and build consensus.
Strong critical thinking and judgement skills are critical to position, along with comfort using data to inform decisions.
You can be who you are.
People come first here. We’re committed to a diverse, equitable and inclusive workforce. Learn more about how we create a welcoming work environment through Diversity, Equity, and Inclusion at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.
Benefits start Day 1.
Your wellbeing is important. We’re committed to providing flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.
Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation.
Base Pay Range:
The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.
$131,040.00 - $160,160.00
Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.
Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation
EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.
We’re actively seeking a talented Operations Project Team Manager to join our CMD Strategic Initiatives and Support team in Newport Beach, CA; Omaha NE or Lynchburg, VA.
This role is hybrid. We believe in empowering our employees to get work done both in and out of the office.
As an Operations Project Team Manager you’ll move Pacific Life, and your career, forward by leading a team of Project Analysts and their related interactions with Operations teams and divisional business partners. The manager oversees the staff’s daily activities, training, skill development and performance, striving to deliver both a stellar customer and employee experience.
How you’ll help move us forward:
Core Work Oversight
Demonstrates awareness of all active projects and their alignment with organizational goals.
Aligns Project Team and Operations partners to established project oversight methods, roles, and SLAs; Onboards new Operations Sponsors and supports their ability to take on related responsibilities.
Drives effective communication forums, ensuring Operations stakeholders understand organizational initiatives and impacts.
Monitors projects consistently, using findings and feedback to optimize processes and enhance service delivery.
Builds effective partnerships with external project teams (PMO, etc.); Project challenges impacting Operations are shared with Director and other stakeholders to be addressed.
Evaluates team workflow for efficiencies to maximize output.
Acts as Project Analyst for high-visibility initiatives, modeling project oversight to team.
Promotes the team as a professional career path within Operations.
Department Performance, Culture, and Development
Proactively develops and communicates short term (1-2 year) directional plan for department.
Accountable for building a cohesive, high performing team who meets established performance expectations; Develops a skilled, cross-trained talent pipeline for all staff, ensuring on-boarding, comprehensive department training, long-term career development, and performance management strategies are effectively executed.
Effectively cascades organizational objectives and information in a timely manner, helping teams positively understand and adapt to change; Ensures department fosters inclusion, positive morale, and strong working relationships.
Gathers 360° feedback from stakeholders re: all staff and provides well rounded feedback for individual development, including areas for developmental growth.
Staff meet established performance expectations for addressing customer needs, driving sound decisions and outcomes, overcoming obstacles, effective communication, meeting key deadlines, and ensuring documentation, adoption, and sustainability of outcomes.
Identifies trends impacting teams’ ability to meet performance objectives and ensures solutions are developed to address obstacles.
Development activities, check-ins and performance reviews for all department team members are completed thoroughly, following standards, by established timeframes.
Standards for promotions, merit, and annual reviews are clearly defined and equitably calibrated.
Conducts regular pulse checks to gauge staff engagement, challenges, and alignment; Staff are able to articulate understanding of objectives, purpose behind decisions, and their development opportunities and activities; Core themes are shared back with department leadership.
Self-Development
Meets target deadlines for personal check-ins and evaluations; Seeks material feedback from leadership and business partners to identify growth opportunities; Crafts meaning SMART goals to develop core Leader Attributes.
Remains current on organizational changes, industry direction, and project-related best practices to best support staff/department.
The experience you bring:
5 years of proven management experience (or demonstrated progressive leadership experience) within the financial services industry, preferably within a service-focused Operations environment.
4-year degree or equivalent experience.
Demonstrated drive and ability to motivate, develop, and direct multiple levels of employees to meet core departmental objectives and drive business goals.
Strong desire to deliver a stellar internal service experience.
Strong knowledge of annuity and/or life insurance products, workflows, and systems utilized to support those products.
Proven ability to successfully lead operations-scale projects, leveraging standard project methodologies.
Able to plan, lead and implement successful project outcomes within a team.
Ability to maintain strong organizational skills in a high-volume, fast paced environment under tight deadlines.
Excellent communication skills and ability to deal successfully with a variety of customers and stakeholders, overcome obstacles, and build consensus.
Strong critical thinking and judgement skills are critical to position, along with comfort using data to inform decisions.
You can be who you are.
People come first here. We’re committed to a diverse, equitable and inclusive workforce. Learn more about how we create a welcoming work environment through Diversity, Equity, and Inclusion at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.
Benefits start Day 1.
Your wellbeing is important. We’re committed to providing flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.
Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation.
Base Pay Range:
The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.
$131,040.00 - $160,160.00
Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.
Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation
EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
Salary : $131,040 - $160,160
