What are the responsibilities and job description for the Operations Specialist position at Pacific National Bank?
SUMMARY
Incumbent will perform daily activities within Operations as Operations Specialist, tasks as assigned permanently or on a floating basis Incumbent responsibilities include Exception Item Processing, processing incoming/outgoing wires, coordinating the assignment of the Synapsys service event tickets, incoming returns. Incumbent responsibilities also includes tracking, monitoring, and resolution of Regulation E claims, Regulation J returned item notification, activating or resetting ATM/Debit Card requests.
SUMMARY OF RESPONSIBILITIES
- The position’s responsibility includes any or all of the following: Exception Item Processing (NSF, Uncollected, Non-Post, Positive Pay, General Ledger Operations General Ledger Account Reconciliations, etc. Also responsible for processing incoming wire transfers, conducting wire transfer investigations as needed, and releasing outgoing wires.
- Daily, or as assigned by the Operations Manager, perform Operations functions to include inputting outgoing wires, Test Key authentications, and SWIFT messaging.
- Daily, or as assigned by the Operations Manager, perform the Regulation E notifications/complaints for resolving/processing in the timeframe established by this regulation. Includes the preparation and mailing of the customer letters for receipt, provisional credit (if required), final resolution, and the upkeep of the Error Resolution Log.
- Daily, or as assigned by the Operations Manager, prepares Regulation J return item notifications.
- Daily or as assigned by the Operations Manager, review and certify OFAC in JHA Safeguard System.
- Strict adherence to the Bank’s written policies and procedures including compliance with all applicable banking laws and regulations.
- It is also incumbent on all staff members to adhere to PNB's Information Security & Cyber Security Program guidelines and policies. These guidelines and policies are designed to protect the privacy and safeguard the financial information of our customers. Willful noncompliance may result in disciplinary action to include termination of employment.
- Executes other duties and projects assigned by the Chief Operations Officer or Operations Managers.
EDUCATION AND/OR EXPERIENCE
Associate Degree or five (5) years related experience in Banking and/or Bank Operations in a commercial bank or equivalent combination of education and experience desired, or an equivalent education and experience in accounting reconciliations. This position deals directly with the Customer Facing Bank Personnel; therefore, they need to have good interpersonal skills and proven problem-solving ability to handle the issues of his/her function. Knowledge of interrelationships amongst Bank functions. Ability to effectively collaborate with others and accept challenging assignments. Must be able to read, write, and speak fluently in English, Spanish is a plus.
OTHER SKILLS AND ABILITIES
Ability to work under pressure, follow policies and procedures guidelines; work unsupervised and accomplish tasks accurately and on a timely basis; prioritize work; strong organization skills. Willing to work overtime if necessary. Must have knowledge and be able to work with Microsoft Word and Excel applications. Knowledge of the Jack Henry SilverLake System a plus.