Mobile Upfitting Supervisor and Shop Manager

Job Title: Mobile Upfitting Supervisor and Shop Manager
Location: Honolulu, HI
Job Type: Full-time
Department: Engineering

About Us:
Banyan Networks is the leading network integration company in Hawaii. We specialize in designing and building world-class Public Safety grade networks for local government, critical infrastructure and enterprise companies that require robust and reliable communications and security networks. We specialize in the design, installation, and maintenance of advanced security camera systems, access control, and integrated surveillance solutions. We are looking for a skilled Security Camera/Security Technician to join our team and contribute to our mission of protecting people and property.

Position Overview:

This hybrid role encompasses managing both the operational and technical aspects of our upfitting shop while supervising the installation of emergency and specialized vehicle equipment. The ideal candidate will bring leadership, technical expertise, and customer service excellence to ensure smooth workflow, quality assurance, and customer satisfaction.

Key Responsibilities:

Operational Management

· Oversee day-to-day shop operations to ensure efficient workflow and adherence to safety standards.

· Manage inventory, including ordering, stocking, and organizing products for emergency vehicle upfitting.

· Implement and maintain shop policies, procedures, and production standards.

· Collaborate with the Director of Operations to optimize labor resources and streamline processes.

Supervisory and Staff Management

· Lead, train, and supervise shop staff and installation technicians, conduct performance evaluations and provide mentorship.

· Schedule employees, resolve staffing conflicts, and address disciplinary issues when necessary.

· Foster a positive work environment, encouraging teamwork and professional growth.

Customer Service

· Work closely with customers to understand needs, provide product selection guidance, and ensure order accuracy.

· Respond to inquiries and resolve issues related to emergency vehicle builds.

· Train customers in vehicle operations and maintain long-term client relationships.

Technical Expertise

· Interpret wiring schematics, manufacturer manuals, and installation instructions.

· Install, troubleshoot, and repair automotive and emergency equipment on vehicles, including electrical systems (12V and 24V), genset systems, and securing components.

· Stay updated on industry trends and provide informed recommendations.

· Perform quality control checks to ensure compliance with safety and product standards.

Qualifications:

· High school diploma or GED Certificate required

· Minimum of 5 years in supervisory roles within automotive or emergency vehicle industries.

· Strong knowledge of 12V systems, electrical troubleshooting, and maintenance.

· Proficiency in Microsoft Office and shop management tools.

· Ability to route, splice, and solder wiring/cabling.

· Exceptional interpersonal and communication skills.

· Strong organizational, multitasking, and problem-solving abilities.

· Customer service-oriented with a focus on quality and satisfaction.

· Valid Driver’s License required.

Certifications Requested:

· ASE (A6 Electrical Systems), Whelen Master Technician, EVT, MECP, OSHA Safety, and Forklift Safety – preferred.

Why Join Us?

• Be part of a forward-thinking team committed to innovation and excellence in security solutions.
• Competitive salary and benefits package, including medical, dental and vision insurance, paid time off, paid holidays and a 401(k) plan.
• Opportunities for ongoing training and professional development.
• Work on a variety of challenging and impactful projects in different industries.
• Career growth potential within a rapidly expanding company.

Job Type: Full-time

Pay: $28.00 - $38.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $28 - $38