What are the responsibilities and job description for the Dispatcher / Customer Care position at Pacific Office Automation?
Job Description
Job Description
Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to twenty-eight branches located in nine western states. With over 40 years of success in office equipment and technology sales / service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.
At Pacific Office Automation, you’ll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.
Position
We are seeking a Dispatcher / Customer Care for our office in Orange, CA. Our ideal candidate will be detail-oriented, have experience with problem-solving, and will have excellent telephone and customer service skills.
Essential Job Duties
- Answer incoming support calls
- Create support tickets on behalf of customers
- Identify and escalate issues to Helpdesk
- Document all call information according to standard operating procedures
- Use basic computer applications
- Communicate with customers, technicians, and salespeople
- Schedule service calls
- Meet monthly service goals
- Recognize, document, and alert the management team of trends in customer calls
- Route calls to appropriate resources
Qualifications
Benefits
Our Commitment to Diversity and Inclusion
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.
LI-Onsite
Salary : $21 - $24
