What are the responsibilities and job description for the Administrative Assitant position at Pacific Plumbing & Underground (Pacific Plumbing &...?
Please note that only qualified candidates will be contacted.
Responsibilities: (not limited to the below)
Client inquiries, presenting a professional front via answering phones or emails and give a warm welcome and a helpful ‘can do’ attitude.
- Answer Phones and Arrange appointments, Dispatch and organize details for Engineers, Plumbers and other tradesmen
- Monitor the route and status of field units to coordinate and prioritize their schedule
- Take calls or respond to emails from clients, answering questions, checking on status, or resolving complaints or disputes
- Data entry of Bids received from Estimators
- Assist the Operations and HR manager in duties with the onboarding/off-boarding process, Including continuous downloads, Uploads, Scans, review, and Data Entries.
- Maintain records and ensure the accuracy of data in systems related to HR and client info
- Assist with timekeeping activities. - Support HR initiatives and programs
- - Coordinate training activities and events for employees
The position will require strong communication skills interacting daily with customers, and team members. It will require good organization and the ability to prioritize tasks effectively as our day will be bouncing between customer and employee related duties.
REQUIREMENTS
Customer service & office administration experience
Basic IT skills (word, excel, outlook)
Good communication skills and polite telephone manner
Experience within the plumbing or construction industry would be an advantage but is not a necessity for willing applicants.Ability to maintain confidentiality and handle sensitive information with discretion
- ADP Workforce now a plus and Sage 100 Contractor is a plus
Summary
In the role of Administrative Personnel, you will be integral to the smooth operation of our service department, reporting directly to the Operations Manager. Your primary responsibilities will include managing communications, providing exceptional customer service, and supporting various administrative tasks.
Job Type: Full-time
Pay: $19.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
Schedule:
- Day shift
- Monday to Friday
- No weekends
Experience:
- Administrative: 1 year (Required)
Ability to Commute:
- Fremont, CA 94539 (Required)
Work Location: In person
Salary : $19 - $25