Customer Service Representative

As a top-performing financial institution, Pacific Premier Bank is dedicated to taking care of our customers and employees and making all feel welcomed and valued through building long-lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with the most welcoming and friendly service, you will be front and center representing our brand and culture. You will help deliver a memorable experience through our Client Service Standards, ensuring consistent customer satisfaction, loyalty, and trust. When we do the right thing every time with the highest ethical standards, we will exceed our customers' expectations and achieve success.

As a Customer Service Representative at Pacific Premier Bank, you will contribute significantly to the success of the branch by delivering exceptional customer experiences. You will listen actively to customers' concerns and inquiries and respond quickly in a helpful and empathetic manner to build long-lasting relationships with clients. A Customer Service Representative is a key role for our customers and prospects and is often the first point of contact when clients visit the branch. Whether it is to perform a transaction or inquire about banking products and services, a Customer Service Representative is there to help get to the right place!

RESPONSIBILITIES

• Ensures a high level of delivery in line with the Bank's Client Service Standards (emails / phone / communication).
• Process deposits, withdrawals, check cashing, and other Bank Transactions including night deposit, courier and ATM deposits within assigned limits serving as the first line of defense from a risk management perspective.
• Balance and maintain cash drawer in accordance with branch performance standards.
• Proactively respond to incoming calls and serves as a customer advocate in researching and resolving errors and answering questions.
• Develop and maintain knowledge of and adhere to all regulatory, compliance, banking policies and procedures applicable to this position.
• Performs account maintenance in accordance with established bank policies and procedures.
• Responsible for reviewing and verifying daily reports assigned by Branch Management (closing notes).
• Has strong knowledge of the various bank deposit products and services in order to make recommendations and referrals based on customer's needs.
• Uncover cross-sell opportunities internally and with partners through needs-based conversations.
• Meet assigned sales goals as assigned by branch management.
• Create basic leads list for other internal partners.
• Other duties as assigned.

QUALIFICATIONS

A reasonable, good faith estimate of the minimum and maximum base salary or pay for this position is $16.00 / hr. to $22.15 / hr. Actual compensation will vary based on various factors including but not limited to location, experience, and performance. A business line incentive may be provided ranging from 0% - 20% of the base salary offered, in addition to a medical and other benefits, dependent on the position. For more information regarding our benefits, please visit https : / / www.ppbi.com / careers.html

CA (Los Angeles applicants) : Applicants are notified that the Company is an insured depository institution subject to the restrictions and requirements of Section 19 of the Federal Deposit Insurance Act (12 CFR 303) ("Section 19"). In accordance with Section 19, the Company will consider an applicant's criminal history after an applicant is made a conditional offer of employment. Qualified applicants with criminal conviction records will be considered for employment in accordance with the Los Angeles Fair Chance Ordinance. Section 19 may prohibit the Company from employing an applicant with criminal conviction(s) for fraud, breach of trust, embezzlement, mishandling of money or any crime of violence may have a direct impact on the job duties as set forth in the job description and such convictions may result in withdrawal of a conditional offer of employment in accordance with the Los Angeles Fair Chance Ordinance. Because of the nature of our business, a review of your criminal history is necessary to comply with Section 19 and to avoid substantial risk to our business operations and licensing.

LI-Onsite #LI-SG1

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Salary : $16 - $22