Field Service Technician

Job Summary
We are seeking a dedicated and skilled Field Service Technician to join our team. In this role, you will be responsible for installing, maintaining, and repairing Hydraulic Presses and related equipment at various client locations. The ideal candidate will possess strong technical skills, excellent customer service abilities, and a commitment to safety and quality.

POSITION OVERVIEW

Service Technicians position requires a desire to work in fast paced, quality centered environments. This position requires 75% travel to service customers worldwide, primarily North America and routine overtime as necessary.

Representing Pacific Press worldwide, the successful candidate must display:

• Strong integrity, committed to principle-centered leadership
• Accountability, professionalism, and dedication to customers and Pacific Press
• An ability to work under pressure and complete tasks in a timely fashion
• An ability to exude high energy and solution-based thinking while focusing great attention to detail
• Excellent service-oriented skills to customers

Key Responsibilities:

• Service all equipment to operate at its highest efficiency
• Install new machinery
• Install Upgrade/Retrofit packages on existing machinery
• Maintain safety, health and environmental policies and procedures
• Electronically log and maintain records and details of in-field service work
• Consistently communicate with members of the Service Department to ensure all members of the team are kept up to date on service issues
• Occasionally complete assigned tasks to aid in the manufacture of Pacific equipment
• Provide technical phone support to customers as needed and directed by the Service Manager
• Develop understanding of all Pacific PLC and HMI equipment
• Develop understanding of Pacific Hydraulic systems
• Educate customer operators and maintenance staff on proper maintenance techniques and procedures
• Conduct operator training on operation of machinery
• Gather intel from customers to strengthen customer and Pacific business relationship
• Develop successful and beneficial relationships with customers

REQUIRED SKILL SET

• Must be 21 years of age or older
• Advanced Manufacturing Certificate, Millwright Certification, or a similar certification in a related technical field required.
• High mechanical aptitude with demonstrated troubleshooting and decision-making abilities
• Excellent communication skills
• Proficient use of personal computers including Windows and Microsoft Office applications
• Must be able to stand for prolonged periods of time
• Must be able to work at variable temperatures (both indoor and outdoor scenarios)
• Must be able to work in tight or elevated spaces
• Must be able to stoop, kneel, bend, or climb
• Must have the physical fitness and strength to lift items up to 50 pounds solo
• Must have a valid driver’s license
• Must be able to obtain passport for foreign travel

OTHER POSITIVE ATTRIBUTES (NOT REQUIRED)

• 3 years of relevant maintenance technician experience or relevant technical field
• Ability to troubleshoot and repair electrical and hydraulic issues, servo-drives, hydraulic and pneumatic pressure systems
• Ability to read electrical and hydraulic schematics
• Knowledge and experience in:
• Electricity
• Fluid Power
• PLC’s
• Pumps/Motors

Join our team as a Field Service Technician where your expertise will contribute to providing top-notch services to our clients while fostering your professional growth in a supportive environment.

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekends as needed

Application Question(s):

• Do you have a degree or certification in a technical field?
• Do you have or are you able to get a passport?

Experience:

• Industrial maintenance: 2 years (Required)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 75% (Required)

Work Location: On the road

Salary : $25 - $28