What are the responsibilities and job description for the Enterprise Telecommunications Administrator position at Pacific Seafood?
At Pacific Seafood, we do more than just provide the world with the healthiest proteins on the planet. We are an excellence-driven organization committed to being the brand of choice in the marketplace and the employer of choice in the community. We believe in servant leadership, investing in our team members, and rewarding performance. We live by the core values of our Diamond Philosophy: Quality, Teamwork, Productivity, and Excellence—which means consistently doing your best and always striving to do better.
Summary:
The Enterprise Telecommunications Administrator at Pacific Seafood plays a critical role in managing our enterprise-wide telecommunications systems and services, ensuring seamless communication across dozens of locations. This position requires a deep understanding of both cloud-based telecom systems and traditional PBX/VoIP infrastructure. The successful candidate will be responsible for managing telephone and data circuits, overseeing vendors, ensuring business continuity, and leading the transition to a unified cloud-based communication solution. This role demands a high level of technical expertise and project management skills, with a focus on driving efficiency and optimizing performance across our telecom environment.
Key Roles and Responsibilities:
Manage Communication Lines:
Required:
Summary:
The Enterprise Telecommunications Administrator at Pacific Seafood plays a critical role in managing our enterprise-wide telecommunications systems and services, ensuring seamless communication across dozens of locations. This position requires a deep understanding of both cloud-based telecom systems and traditional PBX/VoIP infrastructure. The successful candidate will be responsible for managing telephone and data circuits, overseeing vendors, ensuring business continuity, and leading the transition to a unified cloud-based communication solution. This role demands a high level of technical expertise and project management skills, with a focus on driving efficiency and optimizing performance across our telecom environment.
Key Roles and Responsibilities:
Manage Communication Lines:
- Manage telephone and data circuits enterprise-wide.
- Monitor contracts to ensure optimal performance and cost-effectiveness.
- Manage relationships with telecom vendors.
- Oversee repair and change orders to maximize uptime and minimize business interruptions.
- Ensure redundancy and last-mile considerations are appropriately addressed.
- Identify and implement a unified UCaaS solution.
- Lead the scheduling, management, and deployment of the new telecom solution across multiple locations.
- Drive cost-saving initiatives such as POTS line removal and circuit speed improvements.
- Assist with training, implementation, administration, and management of both existing telecom systems and the new unified solution.
- Patch and maintain telecom systems to ensure security and operational continuity.
- Ensure that telecom systems are monitored and usage is tracked appropriately.
- Maintain detailed documentation for system features, costs, and renewal schedules.
- Assist in allocating telecom costs to the appropriate business entities within the organization.
- Collaborate closely with the Network and Systems teams to address infrastructure needs.
- Assist with departmental audits and compliance checks.
- Investigate issues and provide technical feedback to team members.
Required:
- Experience with cloud-based SaaS telecom systems (Ring Central, GoToMeeting, etc.).
- Experience with PBX and VoIP systems (ShoreTel, Mitel, etc.).
- Experience managing data center or broadband circuits.
- Proven experience migrating on-premises telecom systems to cloud-based SaaS solutions.
- Minimum of seven years of relevant experience and/or training, or an equivalent combination of education, certification, and experience.
- Valid driver’s license.
- Bachelor’s degree from an accredited college or university in Computer Science or a related field.
Total Compensation:
At Pacific Seafood, your base wage is only a portion of your overall compensation package. We invest in our Team Members through a comprehensive and attractive total rewards package, including but not limited to:
- Health insurance benefits options, including medical, prescription, vision, dental, basic group life and short-term disability
- Flexible spending accounts for health flex and dependent care expenses
- 401(k) retirement plan options with generous annual company profit sharing match
- Paid time-off for all regular FT team members to include sick days, paid holidays, vacation, and personal time
- Employee assistance program providing confidential professional counseling, financial and legal assistance at no charge to team members and immediate family members.
- Product purchase program
Pacific Seafood is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
