Dispatch Operator

$22.00 Hourly

Full-time and Part-time positions available

Weekend Day and Overnight shifts available

Weekday overnight shifts available

Dispatch Operators are responsible for answering phone calls for Pacific Security and directing callers to the proper personnel, as well as real-time monitoring of clock-ins/outs, site tours, addressing technical and operational issues, and maintaining high standards of quality control. This position plays a critical role in verifying site coverage, responding to emergencies, and ensuring compliance with company protocols and client expectations.

Essential Functions:

• Receiving and categorizing phone calls to Pacific Security through our Dispatch software. Routing calls to appropriate personnel when required. Callers may include:
• Employees who are requesting assistance related to their time clock or site duties, providing information related to their attendance, have administrative questions or issues, etc.
• Clients with requests related to their existing services.
• People who wish to contract our security services.
• People who are seeking employment with Pacific Security.
• People who are not employees or clients with questions or complaints related to our services.
• Perform routine functions related to employee requests for time clock management or attendance issues. Monitor email notifications of any missed clock-ins/outs in real-time.
• Process missed clock in/outs
• If the guard verified onsite, clock guard in or out, make note in employee file. If actual time at site deviates from schedule, make site open for unworked portion.
• If guard unverified, open shift, make note in employee file, communicate to Operations team details of open shift.
• Process call offs
• Open shift, make note in employee file, communicate to Operations team details of open shift.
• Troubleshoot technical app issues with guards.
• Monitor email notifications from system. Contact guards when tours are not being done and or buttons not being scanned.
• Communicate to Operations when button or tour issues are identified.
• Respond to Emergency Alerts promptly.
• Unlock employee accounts as requested.

Other duties as assigned.

Minimum Qualifications:

• Ability to effectively communicate, both spoken and written

• Experience working with timekeeping, scheduling, and operations systems

• Thorough and detail-oriented with keen observation skills

• Ability to react calmly and professionally in emergency and high stress situations

• Sound judgement and decision-making skills

• Ability to pass a criminal background check

Benefits

• Paid Time Off (Accrue (2) Weeks of PTO for first year of service; Accrue (3) Weeks of PTO after first year of service)

• Health Insurance for Full-Time Employees

• Dental Insurance for Full-Time Employees

• Company Sponsored Group Term Life Insurance for Full-Time Employees

• Voluntary Life and Short-Term Disability Insurance for Full-Time Employees

• Voluntary Vision Insurance for Full-Time Employees

• Employee Referral Program $250

• Direct Deposit

• 401(k) with Company Match

• Employee Assistance Program (EAP)

As an Equal Opportunity Employer, we are committed to attracting and maintaining talent which represents a diverse and inclusive workforce without discrimination. All applicants will be considered for employment without attention to race, color, sex, gender, gender identity, sexual orientation, age, national origin, disability, or veteran status. Women, minorities and veterans are encouraged to apply.

Key words: Customer Service, Call Center, Front Desk, Customer Care, Reception, Phone, Data Entry, Agent

Job Types: Full-time, Part-time

Pay: $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Night shift

Ability to Commute:

• Everett, WA 98201 (Required)

Work Location: In person

Salary : $22