What are the responsibilities and job description for the Patient Care Coordinator (experienced) position at Pacific Skin and Cosmetic Dermatology San...?
Pacific Skin Dermatology Corte Madera is looking for an experienced patient care coordinator to provide exceptional administrative support for patients and our team. Someone who cares enough to go the extra mile to make sure the office is stocked, presentable, and busy all while making sure each patient gets next level service.
Required qualifications:
- 2 years in a medical office setting, strong
- Strong understanding of medical terminology, anatomy, and medications, and provide excellent customer service to our patients
- Proficiency in navigating EMRs
- Strong phone etiquette and interpersonal skills essential for effective communication
- Excellent clerical skills with attention to detail in all tasks performed
- Ability to work collaboratively within a team environment while managing multiple priorities effectively
- Must be excited about connecting with patients and keeping the schedule full!
- Proficient understanding of health insurance (HMO vs PPO vs Medicare etc. Copays & deductibles)
Responsibilities
- Oversight of patient schedule, including maintaining a full patient schedule and identifying schedule conflicts. Efficient patient scheduling
- Greet and check-in/outpatients with a smile.
- Answer telephones in a cheerful and professional manner by the second ring.
- Convert client interest calls/internet leads to booked appointments and services.
- Take messages and document for patients using electronic medical records.
- Successfully address common patient concerns and information requests.
- Collect proper health insurance information including patient demographics, insurance card info, and copays.
- Confirm patient insurance authorizations, referrals, active coverage prior to appointment.
- Address emails, text messages, electronic faxes and any other form of patient correspondence
- Discuss products and services with excitement and confidence, building packages for clients.
- Manage provider and management meeting calendars as needed.
- Coordinate with vendors and representatives in a professional manner.
- Oversee patient flow from front to back office for timely visits, excellent patient experience, and high performing teamwork.
- Beautifying the office (opening shipments in a timely manner to prevent build up, putting magazines away, rotating flyers etc.)
