Senior Bank Teller

Overview

The Senior Teller is responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions. The role of a Senior Teller is to provide exceptional customer service and maintains knowledge of products, fees and stay current on bank offerings that will deepen a customer relationship. Incumbents in this position are typically more experienced tellers who can handle the full range of retail and commercial transactions. This position may have modest approval limits, so exercising good judgment and guidance to others is critical.

Responsibilities

• Accurately and efficiently process transactions (deposits, withdrawals, check cashing, ATM, night drop).
• Identify opportunities to refer new products and services to customers based on their financial goals
• Answer questions and resolve customer concerns regarding services provided by the Bank.
• Reconciles GL debits and credits for a given location over a specified period of time.
• Vault and ATM balancing                           
• Wire processing
• Holds/Stop payments
• Monthly certifications
• Account research
• Review and verify daily reports assigned by Branch Management.
• New Accounts back-up
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assetsAssist with processing and scanning of daily teller work
• Audit peer transactions
• Participate and contribute to the branch’s overall goals
• Help with the training and onboarding of new team members
• Perform other duties as assigned

Qualifications

Required:

• Minimum of two years of recent Teller experience required

• High School Diploma or equivalentExcellent customer service skills including proper telephone etiquette
• Basic math skills
• Accurate typing and basic computer skills
• Ability to organize and prioritize
• Good written and verbal skills required
• Detailed and accurate in a fast-paced environment
• Ability to work well in a team oriented environment

Preferred:

• Basic knowledge of Word and Excel preferred
• Fluency in Spanish is preferred

Physical Requirements:

• Local travel may be required
• Role requires sitting or standing in front of a computer monitor for prolonged periods of time in a fixed neck position.
• Constant use of a computer or other office equipment resulting in repeating motions of the hands and wrists.
• Light work that may include moving objects up to 20 pounds.

What You Can Expect From PWB

Rewards

National Base Pay Range (annual):  $39,600.83 to $59,728.24

Final salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with geographic/market data.

PWB is pleased to offer additional benefits to support our employee’s physical, emotional and financial health.  Benefits include: medical, dental, vision, 401(k), life and disability insurance, parental leave, mental health support, wellness incentives, legal assistance, tuition reimbursement, paid time off,  company holidays, incentive programs, as well as other fringe benefits.    

At PWB, we are committed to the principles of diversity, equity, inclusion and equal opportunity.  We build teams and grow talent that reflect the diversity of the clients and communities we serve. Diversity of background, experience and perspective adds value and depth to our teams and creates better business results.

PWB is an equal opportunity and affirmative action employer.  We take pride in building a workplace culture where all employees feel supported and respected, and have equal access to career and development opportunities without regard to race, religion/creed, color, national origin, age, marital status, ancestry, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity/expression, sexual orientation, veteran status, physical or mental disability, medical condition, military status, genetic information, or any other characteristic protected by federal, state or local laws.

If you would like to request an accommodation due to a disability, please contact us at careers@pacwest.com.

Salary : $39,601 - $59,728