Are you passionate about providing exceptional guest experiences from the comfort of your own home Pacifica Host Hotels is seeking a talented and enthusiastic Remote Front Desk Agent to join our virtual hospitality team!
Role Highlights :
- Compensation : $19$26 per hour
- Location : Fully remote position
- Schedule : Flexible shifts to accommodate various time zones
Key Responsibilities :
Manage virtual checkin and checkout procedures for guestsProvide topnotch customer service via phone email and chat platformsHandle guest inquiries requests and complaints promptly and professionallyProcess payments and maintain accurate financial recordsCollaborate with onsite staff to ensure seamless guest experiencesUtilize hotel management systems to update reservations and guest informationWhat We Offer :
Competitive hourly rate of $19$26Opportunity to work from home in the hospitality industryComprehensive training and supportCareer growth opportunities within Pacifica Host HotelsAbout Pacifica Host Hotels :
Pacifica Host Hotels is a leading hospitality management company dedicated to providing exceptional guest experiences across our portfolio of properties. Were embracing innovative remote work solutions to enhance our guest services and create exciting career opportunities for hospitality professionals.
Role Overview :
The Remote Front Desk Agent serves as the virtual face of Pacifica Host Hotels ensuring guest satisfaction through efficient and friendly service. This role requires excellent communication skills attention to detail and the ability to multitask in a remote environment.
Essential Behavioral Competencies :
GuestCentric Mindset : Consistently prioritizes guest needs and goes above and beyond to ensure guest satisfaction even in a virtual setting.Digital Communication : Effectively conveys information and maintains a professional demeanor across various digital platforms including phone email and chat.Adaptability : Quickly adjusts to changing situations new technologies and diverse guest needs in a dynamic remote work environment.ProblemSolving : Identifies and resolves guest issues creatively and efficiently often without direct supervision.Time Management : Effectively prioritizes tasks and manages time to meet deadlines and guest expectations in a selfdirected work setting.Desired Outcomes : Goals for Role :
Achieve a guest satisfaction rating of 90% or higher based on poststay surveysMaintain an average response time of under 5 minutes for guest inquiries across all communication channelsSuccessfully resolve 95% of guest issues without escalation to managementContribute to a 10% increase in upsells and upgrades through effective communication of hotel offeringsAchieve 100% accuracy in reservation management and financial transactionsIdeal Candidate Profile :
Demonstrates excellent written and verbal communication skillsPossesses 12 years of customer service experience preferably in hospitality or a related fieldShows proficiency in using computer systems and adapting to new technologiesExhibits a positive attitude and ability to work independently in a remote settingDisplays cultural awareness and sensitivity to diverse guest needsShows flexibility in working various shifts to accommodate different time zonesHolds a high school diploma or equivalent; additional education or certifications in hospitality are a plusKey Skills
Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette
Employment Type : Full Time
Experience : years
Vacancy : 1
Hourly Salary Salary : $ 19 - 26
Salary : $19 - $26
