What are the responsibilities and job description for the Guest Service Representative position at Pacifica Hotels?
Fogcatcher Inn in Cambria, CA is looking for a part time Guest Service Representative to work in one of the most beautiful settings in the world! Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest’s expectations on a daily basis.
Core functions of the position, but are not limited to the following;
Essential Functions and Responsibilities of the job include but are not limited to:
• Adhere to Pacifica’s Pure Stay guidelines to ensure the health, safety and comfort of our team
members and guests.
• Utilize Proper Protective Equipment (PPE) as required and in accordance with property
specific guidelines
• Maintain a friendly, cheerful and courteous demeanor at all times, while providing
personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Greet arriving guests and complete established check-in procedures on a daily basis in order to
ensure that guests are fully satisfied.
• Facilitate guest departures on a daily basis by following established procedures in order to close
guest accounts and determine future room availability.
• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using
proper cash handling methods and established procedures in order to present the guest with
accurate hotel charges upon check-out.
• Courteously answer inquiries and accept reservations, both in person and over the phone, by
utilizing Company’s reservation guideline. Accurately and professionally communicate hotel rates
and information, utilize suggestive selling techniques, demonstrate advantages and create value for
our guests.
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to
answer questions and concerns with timely and knowledgeable responses in person and on
the phone.
• Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting
wake-up calls and communicating to guests to ensure timely and efficient service.
• Control cash and credit transactions at the front desk and maintains complete
responsibility for personal bank as specified by hotel policy.
• Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to
mailboxes and to guests in order to ensure the information is received by guests in a timely manner.
• Contribute to and maintain established information and communication sources such as
department and front desk logbooks in order to enhance department communications and
operations.
• Provide assistance to other team members and departments to contribute to the best overall
performance of the department and hotel.
• Perform other duties as assigned, requested or deemed necessary by management.
Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.
Pay Scale: $18.00 to $19.00/hr.
Salary : $18 - $19
