What are the responsibilities and job description for the Application Administrator position at PacificSource Health Plans?
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PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.
Diversity and Inclusion: PacificSource values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.
Work as part of a team applying consistent management practices to assigned enterprise application systems across development, test, and production environments. Ensure the successful execution of regularly scheduled and ad hoc jobs required to support specific business processes. Identify and troubleshoot errors that arise so issues can be resolved or escalated to other technical staff or vendors for resolution. Manage the scheduling, user-level security, and other administrative functions for assigned systems. Work closely with vendor teams to coordinate upgrade, patching, and support activities. Actively work to identify and implement opportunities for continuous improvement on all key operational processes. Work as a technical expert on projects involving integrations, enhancements, and new functionality for assigned systems. Work steadily to align with industry best practices.
Essential Responsibilities:
- Understand and monitor application functioning and performance.
- Develop and carry out maintenance schedules and processes for all environments.
- Identify, diagnose, and resolve or escalate errors that arise from scheduled processes.
- Communicate with end-users and provide production support to keep them informed of any operational issues that arise including business impact and plans to resolve.
- Develop and maintain system user guide and work procedures for all primary processes as well as provide end user training on system and procedures.
- Proactively identify & suggest opportunities for system, interface, and process improvement on assigned systems.
- Partner with other IT staff and vendors to manage and improve interfaces between applications.
- Maintain and execute lifecycle plan to include testing plans, release roadmaps and change pack coordination for assigned systems and applications.
- Administer user security on assigned systems.
- Monitor and support data exchanges either directly or via vendor.
- Schedule work to meet completion dates.
- Maintain professional, service-oriented relationships with all stakeholders including other IT staff, internal customers, external customers, and vendors.
- Serve as a technical subject matter expert and positive role model on the team.
- Effectively manage and complete all standard work items as assigned.
Supporting Responsibilities:
- Meet department and company performance and attendance expectations.
- Follow PacificSource policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
- Perform other duties as assigned.
SUCCESS PROFILE
Work Experience: Three to five years of application administration experience required. Experience in health insurance preferred. Prior Application Administration experience with ServiceNow preferred. Practical experience effectively supporting enterprise level applications, hosted outsourced or on-premises solutions according to best practices required. Skilled in upgrades, and best practice as it relates to system monitoring and alerting, configuration, integration, utilization, optimization, and change management. Application Administration and/or technical development in the following areas strongly preferred: Enterprise Finance applications, File Transfer systems, and HR applications.
Education, Certificates, Licenses: Bachelor’s Degree or equivalent work experience in Computer Science, Information Systems, or related field. ITIL certification preferred.
Knowledge: Proactive, self-starter with advanced self-management skills. Ability to effectively coordinate and complete numerous, simultaneous strategic projects and assignments. Excellent interpersonal skills for working with internal and external customers and team members. Demonstrated ability to effectively provide formal recommendations to management as it relates to process improvement and optimization opportunities. Skilled with previous experience conducting regular system/application maintenance, audits, upgrades, implementations, as well as utilization and scalability revies. Skill and ability to effectively manage competing priorities and navigate ambiguity with precision in a highly complex time sensitive environment. Experience managing vendor relationships.
Competencies
Adaptability
Building Customer Loyalty
Building Strategic Work Relationships
Building Trust
Continuous Improvement
Contributing to Team Success
Planning and Organizing
Work Standards
Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5% of the time.
Skills:
Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork
Our Values
We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:
- We are committed to doing the right thing.
- We are one team working toward a common goal.
- We are each responsible for customer service.
- We practice open communication at all levels of the company to foster individual, team and company growth.
- We actively participate in efforts to improve our many communities-internally and externally.
- We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
- We encourage creativity, innovation, and the pursuit of excellence.
Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.
Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.
