What are the responsibilities and job description for the Epic Reporting Analyst position at PacificSource Health Plans?
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PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.
Diversity and Inclusion: PacificSource values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.
The Epic Reporting Analyst plays a critical role in supporting the PACE (Program of All-Inclusive Care for the Elderly) program’s operational and clinical reporting needs by leveraging Epic’s reporting tools and databases. This position ensures the delivery of accurate, timely, and actionable reports that drive decision-making and improve workflows for clinical, financial, and operational teams. The Epic Reporting Analyst collaborates with end-users to understand reporting requirements, develop solutions, and support data-driven decision-making within the organization. The Epic Reporting Analyst acts as the primary support contact for Epic reporting tools, including Clarity, Reporting Workbench, and Radar, ensuring compliance with regulatory and PACE program standards. They perform workflow analysis, troubleshoot issues, and manage requests for operational and clinical reports. By maintaining a deep understanding of Epic applications and their integration with organizational workflows, the Epic Reporting Analyst ensures reporting solutions align with strategic goals and enhance overall system efficiency.
Essential Responsibilities:
- Collaborate with stakeholders to gather requirements and design operational and clinical reports that meet organizational and departmental needs.
- Develop and maintain reports using Epic’s reporting tools, such as Reporting Workbench, Radar, and Clarity, to support daily operations and long-term objectives.
- Conduct workflow analysis to ensure reporting solutions align with clinical and operational processes.
- Troubleshoot and resolve reporting issues, escalating complex issues to technical teams or OCHIN as needed.
- Ensure compliance with regulatory and organizational reporting requirements, including HIPAA and other data privacy standards.
- Provide training and support to end-users on accessing and interpreting reports.
- Monitor data integrity and quality to ensure reports provide accurate and actionable insights.
- Participate in system upgrades, patches, and new feature rollouts by testing and validating reporting functionalities.
- Collaborate with IT, clinical, and operational teams to optimize reporting processes and identify opportunities for improvement.
- Develop and maintain documentation, including report specifications, workflows, and user guides.
- Participate in governance committees and workgroups to represent reporting needs and ensure alignment with best practices.
- Support the PACE program’s strategic goals by delivering reporting solutions that drive data-driven decision-making.
- Contribute to system performance and reporting metrics in collaboration with IT infrastructure and operational teams.
- Maintain strong working relationships with end-users and cross-functional teams to enhance reporting success.
Supporting Responsibilities:
- Meet department and company performance and attendance expectations.
- Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
- Perform other duties as assigned.
SUCCESS PROFILE
Work Experience: Minimum of three (3) years of experience working in a healthcare environment which includes clinical, operational, or IT settings. At least two (2) years of experience with Epic reporting tools, such as Clarity, Reporting Workbench, Radar, or other Epic reporting modules. A background in data analysis or business intelligence is preferred.
Education, Certificates, Licenses: Bachelor’s degree in Computer Science, Information Systems, Health Informatics, or related field required, or equivalent years of additional relevant experience in lieu of degree required. Epic Clarity Data Model Certification is highly desirable.
Knowledge: In-depth knowledge of Epic reporting tools (e.g., Clarity, Reporting Workbench, Radar). Proficiency in SQL for querying Epic’s databases, particularly Clarity. Understanding of healthcare operations and clinical workflows, including inpatient, ambulatory, and operational processes. Ability to ensure data integrity and accuracy in reporting. Knowledge of data quality best practices to maintain consistency across datasets. Familiarity with HIPAA and healthcare privacy regulations affecting data reporting. Understanding of regulatory reporting requirements in healthcare. Familiarity with the PACE (Program of All-Inclusive Care for the Elderly) program and its unique operational and reporting requirements. Ability to design, develop, and customize operational and clinical reports based on user needs. Strong understanding of data visualization techniques to create actionable insights. Knowledge of workflow analysis to optimize reporting processes and improve efficiency. Ability to manage change by implementing new reporting solutions within existing workflows. Basic understanding of project management to manage report cycles and deadlines. Strong collaboration and communication skills to work with end-users and IT teams. Understanding of Epic system integration with other healthcare platforms to support cross-system reporting needs.
Competencies
Adaptability
Building Customer Loyalty
Building Strategic Work Relationships
Building Trust
Continuous Improvement
Contributing to Team Success
Planning and Organizing
Work Standards
Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 10% of the time.
Skills:
Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork
Our Values
We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:
- We are committed to doing the right thing.
- We are one team working toward a common goal.
- We are each responsible for customer service.
- We practice open communication at all levels of the company to foster individual, team and company growth.
- We actively participate in efforts to improve our many communities-internally and externally.
- We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
- We encourage creativity, innovation, and the pursuit of excellence.
Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.
Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.
