What are the responsibilities and job description for the Appeals Coordinator position at PacificSource?
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PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.
Diversity and Inclusion : PacificSource values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.
Coordinate the internal appeals and grievances process by supporting entry of requests in a meaningful and timely manner. Provide support as needed for the completion of appeals and grievances. Communicate information about appeals and grievances processes and outcomes to members and providers verbally and / or in writing. Support member and provider experience.
Essential Responsibilities :
- Oversee and coordinate all Appeal activities ensuring response deadlines are met in accordance with applicable best practice, state and federal guidelines.
- Draft and provide acknowledgements by applicable method, to inquiries and appeals as required by regulations, PacificSource policy and department process standards.
- Ensure accurate and complete entry of case specific information into the Health Management Platform.
- Review original adverse benefit determination and provide information in the case to inform further process.
- Prepare and provide response and resolution by applicable method to inquiries and appeals as required by regulations, PacificSource policy and department process standards.
- Collaborate with team members to manage the timeliness of cases.
- Identify needs of the case spanning Commercial, Medicaid, and Medicare plans based on applicable state, federal, and NCQA guidelines.
Supporting Responsibilities :
SUCCESS PROFILE
Work Experience : Minimum of two years customer service, claims processing or health insurance industry experience required. 1 year of technical writing and conflict resolution experience preferred.
Education, Certificates, Licenses : High School Diploma required; Bachelor's degree or equivalent experience preferred.
Knowledge : Requires strong research, analytical and data entry skills. Experience using Facets, Onbase, and other software packages used by PacificSource is strongly preferred. Must have basic math skills, the ability to work under strict deadlines, and excellent organizational skills.
Competencies
Adaptability
Building Customer Loyalty
Building Strategic Work Relationships
Building Trust
Continuous Improvement
Contributing to Team Success
Planning and Organizing
Work Standards
Environment :
Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5% of the time.
Skills :
Accountability, Collaboration, Communication (written / verbal), Flexibility, Listening (active), Organizational skills / Planning and Organization, Problem Solving, Teamwork
Our Values
We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business :
Physical Requirements : Stoop and bend. Sit and / or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.
Disclaimer : This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.
